Tricotruck
Tricotruck is hiring: Service Writer in Livonia
Tricotruck, Livonia, MI, United States, 48153
Every employee with Tri-CountyInternational Trucks/Idealeaseis absolutely critical to its success. We have successfully served theMichiganbusiness community for over 50 years and we take great pride in our reputation. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
What We Offer:
- A generous and competitive pay plan
- Company paid uniforms
- Medical
- Dental
- Vision
- Legal Plan and Identity Theft insurance
- 401K Match
- Life& DisabilityInsurance(employer paid basic life and short term disability)
- Optional Life Insurance
- Closed on Sundays
- Paid vacation
- Six paid holidays
- Special employee pricing on parts and free truck rental
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customer’s vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
- Notifying Service Manager of incoming work and assisting in the scheduling of work.
REQUIREMENTS:
- Must have a minimum of 1-3 years work-related experience
- Some college or technical school training centered on heavy truck or equipment repair and maintenance preferred.
- Proficient use of computers/business machines
- General knowledge of repairs and/or parts in a commercial/heavy duty trucks and/or construction equipment field is required.
- Must have strong technical, computer and software skills with the ability to learn the dealership maintenance management program.
- Valid operator’s license (CDL a plus), drug screen and criminal clearances also required.