Charlotte Tilbury Beauty is hiring: Freelance Makeup Artist , Los Angeles in Liv

What the job does:

As a Tilbury Artist (Retail Makeup Artist), you are responsible for promoting and creating makeup magic in-store. You will always represent the Charlotte Tilbury 5 P’s: Professional, Proactive, Passionate, Prescriptive, and Potential. Working as part of an elite team, the Makeup Artist drives business by delivering Charlotte Tilbury’s exceptional makeup artistry techniques and service. The Tilbury Artist reflects the brand values and caters to the customer base. You are responsible for achieving sales targets by providing an amazing experience with exemplary service. This role requires passion and enthusiasm for Charlotte Tilbury, delivering her philosophy of "artistry made easy" along with a personalized shopping experience.

Sales

• Strive to achieve and exceed personal sales goals, including KPIs such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
• Create brand awareness through sharing and demonstrating product knowledge.
• Seat customers for makeup services.
• Demonstrate entrepreneurial spirit within company guidelines.
• Work collaboratively to achieve team and counter goals.
• Introduce new product launches.
• Consistently promote the Tilbury Touch to customers.

Customer Service

• Lead by example to promote the Tilbury Touch and exceptional customer service.
• Handle customer queries with sound judgment to achieve positive outcomes.
• Seat customers for makeup services.
• Work efficiently in time-pressured conditions.
• Extend exceptional customer service beyond the store, such as makeup applications, directing customers to Charlottetilbury.com, and using store data to build relationships for customer retention, in line with company guidelines.
• Follow up extensively with clients to build a productive, sales-oriented client base.

Team Work

• Assist in executing events, meeting booking and sales goals.
• Maintain a positive and cooperative approach with colleagues.
• Contribute to personal and team development through constructive feedback.
• Maintain high standards of timekeeping to ensure team efficiency.
• Foster open and positive communication, professionalism, and creativity.
• Recognize and celebrate excellent performance.

Operations

• Ensure the counter is 'customer ready' at all times.
• Maintain high standards of cleanliness for display units, tools, and testers.
• Assist with inventory management, including stock counts and replenishment.
• Adhere to cash loss prevention and security policies.
• Implement visual merchandising, new launch displays, and collateral placement as directed.
• Complete administrative tasks accurately and promptly.
• Raise operational issues for resolution in a timely manner.

Store and Retail Partner Relationships

• Establish and develop respectful relationships with store retail colleagues.
• Maintain store standards and policies at all times.
• Proactively suggest opportunities to drive sales within the store team.
• Contribute to development plans through constructive feedback.
• Maintain high standards of timekeeping to ensure team efficiency.
• Foster open and positive communication, professionalism, and creativity.
• Recognize and celebrate great performance.