Senior Unified Communications Specialist

Senior Unified Communications Specialist

Senior Unified Communications Specialist

2 days ago Be among the first 25 applicants

Senior Unified Communications Specialist

On-site: Washington DC

Job Description:

We are seeking a highly skilled Senior Unified Communications Engineer to lead and support the design, configuration, optimization, and troubleshooting of secure telephony systems, including Avaya and the Managed Secure Telephony Platform (MSTP). The ideal candidate will have a strong background in unified communications technologies, with experience in EVoIP systems, enterprise engineering practices, and cross-functional business alignment.

Requirements:

• U.S. Citizenship is required
• Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
• Must be able to work onsite 5 days a week in Washington DC
• Occasional domestic travel

Qualifications and Experience:

• Bachelor's degree in Information Systems, Computer Science, Business Systems, IT Management, or related field
• 10+ years of Computer Science experience
• Proven expertise with Avaya and MSTP systems in secure or enterprise environments.
• Strong understanding of EVoIP technologies and voice network architectures.
• Experience in troubleshooting and resolving advanced telephony and network integration issues.
• Proficiency with Microsoft TAC support channels and Cisco systems.
• Working knowledge of business analysis tools such as Power BI.
• Familiarity with Agile methodologies, particularly within the SAFe (Scaled Agile Framework) ecosystem.

Preferred Qualifications:

• Relevant certifications in Avaya, Cisco, or telephony systems.
• Experience supporting federal or defense-related communication systems.
• Strong analytical and documentation skills with the ability to translate technical solutions into business impact.
• Ability to work independently as well as part of a collaborative engineering team.

Responsibilities:

• Manage and troubleshoot Avaya and MSTP (Managed Secure Telephony Platform) systems to ensure optimal functionality and performance.
• Oversee all engineering activities related to MSTP configuration, ensuring accurate setup and endpoint connectivity across the network.
• Resolve complex technical issues, troubleshoot performance bottlenecks, and maintain high operational efficiency within communication systems.
• Ensure that Avaya and MSTP solutions are fully aligned with business objectives, optimized for reliability, and configured in compliance with enterprise standards.
• Maintain and support Enterprise Voice over IP (EVoIP) systems to guarantee peak system performance and user satisfaction.
• Provide advanced back-end engineering support for MSTP, addressing T4 ticket escalations and delivering timely, effective telephony solutions.
• Support business process modeling and reengineering efforts to align unified communications strategies with evolving business needs.
• Deliver secure reach-back support to remote teams and critical environments, maintaining continuity and communication integrity.
• Collaborate with cross-functional teams to ensure that technical solutions are strategically aligned with organizational goals.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Consulting, and Information Technology

• Industries

  Defense and Space Manufacturing, Security and Investigations, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Prodigy Resources by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Communications Specialist jobs in Washington, DC .

Washington, DC $59,000.00-$66,000.00 1 hour ago

Washington, DC $80,000.00-$85,000.00 3 days ago

Senior Corporate Communication Specialist

Silver Spring, MD $67,350.40-$112,257.60 1 week ago

Washington, DC $54,000.00-$62,000.00 1 week ago

Washington, DC $124,000.00-$155,000.00 2 days ago

Internal Communications Specialist, NA Operations, Ops Internal Communications (OIC)

Arlington, VA $68,900.00-$147,400.00 2 weeks ago

Internal Communications Specialist, NA Operations, Ops Internal Communications (OIC)

Arlington, VA $68,900.00-$147,400.00 1 week ago

Internal Communications Specialist - Returns, Operations Internal Communications

Arlington, VA $68,900.00-$147,400.00 2 days ago

Washington, DC $63,400.00-$79,200.00 1 week ago

Washington, DC $67,743.00-$121,319.00 5 days ago

Washington, DC $150,000.00-$180,000.00 2 weeks ago

Strategic and Visual Communications Specialist

Washington, DC $80,000.00-$96,274.00 2 months ago

Communications Specialist- Relocate to Saudi Arabia

Arlington, VA $72,600.00-$155,200.00 1 week ago

Washington, DC $139,604.00-$198,321.00 6 days ago

Communications Manager, Navigator Research

Washington, DC $65,000.00-$69,000.00 6 days ago

Washington, DC $65,000.00-$75,000.00 2 weeks ago

Washington, DC $60,000.00-$70,000.00 1 week ago

Washington, DC $88,055.00-$103,082.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.