Stretch Zone Studio Lead Job at Stretch Zone - 1094 in Lubbock

Benefits:

• Training & development

Position Overview:
The Studio Lead is responsible for overseeing daily studio operations, holding staff accountable to performance and service standards, and ensuring that key business metrics are met. This role serves as the link between ownership and the practitioner team, providing leadership, accountability, and clear communication. The Studio Lead will monitor studio performance, track and report numbers, and help drive growth through staff development, operational excellence, and exceptional client experiences.


Key Responsibilities:

• Leadership & Accountability
  
  
  
  • Supervise daily operations and ensure staff follow Stretch Zone protocols and service standards.
    
    
  • Hold practitioners and front desk staff accountable for performance, professionalism, and adherence to policies.
    
    
  • Coach, motivate, and provide feedback to team members to improve client engagement and retention.
    
    
• Operations & Reporting
  
  
  
  • Track and report daily, weekly, and monthly key performance indicators (KPIs), including sessions booked, client retention, membership sales, and revenue.
    
    
  • Provide ownership with timely, accurate reporting and insights on business trends.
    
    
  • Maintain staff schedules and ensure appropriate coverage for sessions and studio operations.
    
    
• Customer Experience & Growth
  
  
  
  • Ensure every client receives an exceptional Stretch Zone experience.
    
    
  • Address client concerns or escalations in a professional, solution-oriented manner.
    
    
  • Support marketing initiatives, lead generation, and community outreach as needed to grow membership.
    
    
• Administrative Duties
  
  
  
  • Assist in hiring, onboarding, and training new staff members.
    
    
  • Conduct regular team meetings and one-on-one check-ins with staff.
    
    
  • Ensure compliance with company policies, safety standards, and brand guidelines.
    
    

Qualifications:

• Previous management or supervisory experience (preferably in fitness, wellness, or customer service industries).
  
  
• Strong leadership, communication, and organizational skills.
  
  
• Ability to analyze and report business metrics with attention to detail.
  
  
• Comfortable holding staff accountable while fostering a positive team culture.
  
  
• Passion for health, fitness, and client care.
  
  

Performance Expectations:

• Maintain accurate and timely reporting of KPIs.
  
  
• Drive staff accountability through coaching, feedback, and leadership.
  
  
• Contribute to studio growth by supporting sales and retention initiatives.
  
  
• Consistently uphold Stretch Zones brand standards and customer experience.