Business Process Owner Senior - Claims User Experience - Claims Optimization Job

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Business Process Owner Senior – Claims User Experience – Claims Optimization.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL.  Relocation assistance is not available for this position.

What you'll do:

As business process owner, plans, directs, and coordinates activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision.

• Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
• Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
• Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
• Develops communication plans for customers and internal stakeholders.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. 
• Provides mentorship and guidance support for team and applicable business partners.
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
• Experience in implementing and sustaining change/improvements (change champion).
• Hands on experience with Process Mapping and Modeling and creating and validating process documentation.
• Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
• Demonstrated experience with Lean, Business Process Management, or similar methodology.
• Demonstrated experience with utilizing various systems to collect and analyze data.

What sets you apart:

• Demonstrated P&C Claims technical acumen.
• 2+ years Manager Claims Operations experience.
• Guidewire ClaimCenter experience.
• Familiar with core insurance systems (e.g., Guidewire) and claims workflows.
• Experience working with moderate to highly complex projects and processes that deliver business impact & value.
• Experience in cross-functional leadership and influencing stakeholders across business, compliance, and IT.
• Experience with executive communication skills with a focus on translating complex business problems into actionable business insights.
• Experience evaluating technology opportunities and developing and implementing technology solutions, strategy, plans, and roadmaps.
• Ability to analyze data and translate into a compelling narrative.
• Ability to collaborate, document and refine business requirements.
• Deep operational knowledge of end-to-end claims processes.
• Demonstrated knowledge of new and emerging industry technology solutions.
• Proven ability to use analytical tools and data to inform business decisions.
• Demonstrated experience planning, managing, and/or driving large or complex initiatives.
• Proven thought leader.
• Experience in Safe Agile methodologies.

Compensation range: The salary range for this position is: $93,770-$179,240.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

In Summary: USAA is seeking a dedicated Business Process Owner Senior – Claims User Experience – Claims Optimization . The position can be based in one of the following locations: San Antonio, TX, Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL . USAA has an effective process for assessing market data and establishing salary ranges to ensure we remain competitive . En Español: En USAA, nuestra misión es capacitar a nuestros miembros para lograr la seguridad financiera a través de productos altamente competitivos, servicio excepcional y asesoramiento confiable. Buscamos ser la elección número uno para la comunidad militar y sus familias. Abrazar una carrera satisfactoria en USAA , donde nuestros valores fundamentales honestidad, integridad, lealtad y servicio definen cómo nos tratamos unos a otros y a nuestros socios. Ser parte de lo que realmente nos hace especiales e impactantes. La oportunidad Estamos buscando un propietario de procesos comerciales dedicado Senior Reclama experiencia del usuario reclamo optimización. Ofrecemos un entorno de trabajo flexible que requiere que un individuo esté en la oficina 4 días por semana. Esta posición se puede basar en una de las siguientes ubicaciones: San Antonio, TamX; Plano, TX; Phoenix, AZ; Colorado Springs; Asunción de los sistemas operativos de control de proceso, VAC o Chelocation. Desarrolla e implementa planes estratégicos de programas de procesos empresariales específicos para clientes que se alinean con la estrategia empresarial y influyen en una hoja de ruta apropiada. Aplica conocimientos expertos sobre el negocio y lidera la alineación y desarrollo de los procesos y capacidades entregables del negocio para cambiar y mejorar sustancialmente el rendimiento comercial. Sirve como experto funcional brindando diversas perspectivas para aprovechar múltiples formas de pensamiento mientras desarrolla soluciones enfocadas a un proceso centrado en el usuario final. Geren el desempeño de procesos mediante el desarrollo de límites de control, monitoreo de indicadores clave de rendimiento e informar a las partes interesadas de cualquier deficiencia, mejoras, problemas de riesgos operativos, etc., y impulsa esfuerzos colaborativos para garantizar la ejecución de procesos frente a requisitos. Identifica, posee, ejecuta, mejora y controla para mitigar los riesgos operacionales y de cumplimiento en lo que respecta a los grupos de interés pertenecientes. Desarrollo de soluciones líderes, incluida la justificación del caso comercial / beneficios y los requisitos empresariales para las iniciativas de mejora de procesos. Proporciona asesoramiento y apoyo orientativo al equipo y a los socios comerciales aplicables. Provee activamente información relevante sobre el rendimiento empresarial para avanzar en la planificación, investigación, análisis, desarrollo e implementación de nuevas y modificaciones a aplicaciones y procesos existentes para proporcionar capacidades, productos y/o servicios nuevos o mejorados. Asegura que los riesgos asociados con las actividades comerciales sean identificados, medidos, monitoreados y controlados eficazmente de acuerdo con políticas y procedimientos de riesgo y cumplimiento. Lo que usted tiene: Licenciatura; O 4 años de experiencia relacionada (además de los años mínimos de experiencia requeridos) se pueden sustituir por grado. 6 años de ejecución/conocimiento/experiencia/procesos de negocio, consultoría y/u optimización. Experiencia demostrada en el uso de varios sistemas para recopilar y analizar datos. ¿Qué te distingue: Prueba de perspicacia técnica de las reclamaciones P&C? 2+ años experiencia en operaciones de gestión de reclamaciones. Experiencia en Guidewire ClaimCenter. Familiarizado con los principales sistemas de seguros (por ejemplo, Guidewire) y flujos de trabajo de reclamación. Se le paga dentro del rango salarial basado en su experiencia y datos de mercado del puesto. El salario real para este papel puede variar según la ubicación. Los empleados pueden ser elegibles para incentivos salariales basados en el desempeño general corporativo e individual y a discreción de la Junta Directiva de USAA. La descripción anterior refleja los detalles que se consideran necesarios para describir las funciones principales del trabajo y no debe interpretarse como una descripción detallada de todos los requisitos laborales que puedan realizarse en el empleo. Beneficios: En USAA nuestros empleados disfrutan de los mejores beneficios de su clase para apoyar su salud física, financiera y emocional. Estos beneficios incluyen planes médicos integrales, dentales y visuales, 401k), pensión, seguro de vida, prestaciones parentales, adopción, programas de carrera remuneradas con vacaciones pagas más 16 horas de servicio voluntario y varios programas de bienestar. Adicionalmente, nuestros empleadores están invitados a solicitar información sobre sus objetivos profesionales. Todos los solicitantes calificados recibirán consideración para el empleo sin tener en cuenta la raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido.