Logo
Lyric Opera of Chicago

Audience Services Inbound Call Center Representative Job at Lyric Opera of Chica

Lyric Opera of Chicago, Chicago, IL, United States, 60290

Save Job

Audience Services Inbound Call Center Representative

Audience Services Inbound Call Center Representative

1 day ago Be among the first 25 applicants

REPORTS TO: Sales Manager, Customer Service, and Call Center

STATUS: Part-time, Non-Exempt

HOURS: Up to 29 hours per week

Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city.

Lyric Opera of Chicago is looking for Call Center Representatives who are excited about the arts and enjoy talking about the tremendous upcoming performances and season. The Call Center Representatives take every chance to promote the opportunity to witness the magic of the opera while providing world-class customer service.

DUTIES AND RESPONSIBILITIES:

  • Answer inbound patron calls promptly with the intent to sell
  • Keep patrons updated on the status of their account funds, future virtual content, and updated season information
  • Prepare for a primarily digital season renewal campaign
  • Demonstrate savvy sales skills to cross-sell and up-sell to best suit the patrons’ interests
  • Demonstrate the ability to solicit donations from patrons of Lyric Opera
  • Handle personal information with extreme confidentiality
  • Make outbound patron calls as needed
  • Assist with office projects
  • Other duties such as responding to emails and voice mails as assigned. As the business evolves, so may this role. Specific duties may change as Lyric’s leadership identifies the need at any time

KNOWLEDGE AND SKILLS:

  • Demonstrated customer service experience
  • Demonstrated ability to maximize sales and patron retention
  • Ticketing and/or phone experience is a plus
  • Outstanding telephone communication skills
  • Strong interpersonal skills
  • Demonstrated attention to detail and aptitude to stay organized
  • Ability to work and think independently, a motivated self-starter
  • Must have basic opera, classical music, or theater performing arts knowledge
  • Knowledge of Tessitura is a plus

WORK CONDITIONS:

  • Ability to work from a remote location and/or in an office
  • Must be able to work evenings and weekends
  • Onsite and remote training may be required
  • Sitting for extended periods
  • Flexible hours
  • Ability to perform essential functions with or without accommodation.
  • Ticketing business hours: 9 am-5 pm Monday-Friday. Additional hours may be required if an event is scheduled

COMPENSATION:

Job Classification: Part-time, Non-Exempt

Salary: $16.60 per hour

Application Deadline is Thursday, August 28, 2025 (5:00pm CT)

Lyric Opera of Chicago is committed to fostering a diverse, inclusive, and equitable workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, national origin, sex, gender identity, gender expression, sexual orientation, religion, age, disability, genetic information, pregnancy, parental status, socio-economic status, veteran status, or any other status protected by applicable federal, state, or local laws. We strongly encourage individuals of all backgrounds to apply.

Powered by JazzHR

Squq7HNFmG

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Other

  • Industries

    Internet Publishing

Referrals increase your chances of interviewing at Lyric Opera of Chicago by 2x

Sign in to set job alerts for “Call Center Representative” roles.

Call Center Representative - Onsite in Chicago

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr