Staff Product & Experience Designer

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Kforce Technology Staffing, is seeking the following. Apply via Dice today!
RESPONSIBILITIES:
A client with Kforce is seeking a Staff Product & Experience Designer to join their team onsite in Mountain View, CA.
Overview:
The client is seeking an accomplished Staff Product & Experience Designer. You will lead by understanding employee needs and journeys across HR products and services.
Duties Include:

• Designing and collaborating closely with the lead Experience Designer to develop intuitive, delightful, and strategic end-to-end experiences
• While ServiceNow is key, your focus is the holistic employee journey
• You excel in complexity, simplifying processes and stakeholder needs
• Holistic Experience Strategy: Define the strategic vision for prioritized HR products/services, identifying innovation; Lead employee journey mapping and optimization
• Ideal State Design: Design and orchestrate seamless experiences across the product/service lifecycle (concept to iteration); Includes service blueprints, information architecture, and ideal state design; Advanced
• Data & Research: Leverage existing data/research; Design and execute new research (e.g., interviews) for deep insights
• Experience-Led Requirements: Translate employee needs and design insights into actionable product/experience requirements for technology (including ServiceNow); Prioritize solutions elevating (ex: Cross-Functional Leadership: Facilitate workshops and strategic sessions, aligning senior stakeholders on objectives and roadmaps)
• Iterative Prototyping & Testing: Design and oversee prototypes; Use rigorous testing for concept validation and rapid iteration
• Systems Thinking & Process Reimagination: Apply design and systems thinking to reimagine HR processes and product architectures; Identify strategic efficiencies
• Strategic Change & Adoption: Partner with product and change management on new product/service designs for successful adoption and measurable value
  

REQUIREMENTS:

• 8+ years progressive Product Design, Service Design, UX Strategy, or similar senior design leadership experience
• Strong portfolio of large-scale product/service designs
• Proven ability to define product vision, strategy, and roadmap from an experience-led perspective
• Mastery in simplifying complex business processes in regulated industries (e.g., insurance, health services)
• Expert-level proficiency in product and service design methodologies/tools (product lifecycle design, journey mapping, blueprinting, prototyping)
• Deep expertise in various research methods (qualitative/quantitative)
• Exceptional executive-level communication, facilitation, and storytelling
• Profound understanding of human-centered design and passion for employee advocacy
• Ability to provide strategic clarity in ambiguous, fast-paced environments, influencing across product/service domains
• Extensive experience leading design in large-scale organizational transformations
• Experience in regulated industries like insurance or health services is highly valued
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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