We are looking for a skilled administrator to serve as our Truss Design Coordinator, who will help administer our Truss Design process, working with our customers to ensure a smooth and efficient process. This position involves both customer service and organization in a construction environment.
Duties/Responsibilities:
· Frontline Communication: Serve as the first point of contact for incoming wood truss design requests via phone, email, and fax.
· Request Intake & Tracking: Accurately log and organize design inquiries, ensuring all project details are captured and entered into system.
· Construction Savy Coordination: Apply your knowledge of construction terminology and processes to interpret incoming requests and identify any missing or unclear information.
· Document Management: Maintain organized digital and physical records of incoming requests, project files, and correspondence.
· Workflow Support: Collaborate with the Design Manager and Project Designers to help ensure smooth and efficient operations across the department.
· Precision and Quality Assurance: Review incoming requests for completeness and clarity, proactively identifying potential issues before they impact project timelines.
· Meticulous Mindset: Ensure all design requests are complete, clear, and ready for processing, catching errors before they become delays.
· Multichannel Communication: Manage multiple communication platforms with professionalism, accuracy, and responsiveness.
· Team Collaboration: Work closely with the wood truss design team to support scheduling, client satisfaction, and overall project success.
· Training and Development: On-the-job training will be provided to build and maintain proficiency in wood truss design processes, including specialized knowledge of engineering and design parameters.
· Growth Opportunity: Join a growing division with opportunities to expand your role into operations, project coordination, or technical support.
· Performs other related duties as assigned.
Required Skills/Abilities:
· Excellent written and verbal communication skills.
· Excellent analytical and problem-solving skills.
· Extensive technical knowledge of component manufacturing operations and design.
· Proficient in Microsoft Office Suite or similar software.
· Proficiency with/ability to learn proprietary component manufacturing design software suit.
· Proficiency with/ability to learn proprietary company management software.
· Possess a Warriors Spirit and a Servants Heart
Education and Experience:
· High school education
· Experience in company manufacturing or related construction field preferred
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Must be able to lift up to 15 pounds at times.
· Travel as required
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