Service Department Videographer Job at Casey Auto Group in Newport News

Casey Auto Group is seeking a Service Videographer/Apprentice Service Advisor to join our team! If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it!

This position is located in our automotive service department and will work alongside experienced technicians and service advisors as a service videographer and automotive service advisor trainee.

If you have a passion for cars and customer service and are wanting to build a career in the automotive industry, then we encourage you to apply!

Automotive Service Advisor Responsibilities:

1. Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
2. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
3. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
4. Ensure the daily inventory of technicians' time is consistently sold to service customers.
5. Distribute work between technicians efficiently.
6. Answer technical questions about vehicle problems, warranties, services, and repairs.
7. Maintain Customer Happiness scores at or above company standards.
8. Assist in diagnosing vehicle problems; order parts and tools as necessary.
9. Oversee administration of warranty claims.
10. Set schedules and assign tasks to service department employees.
11. Reinforce company policies and adhere to company standards.
12. Encourage compliance with applicable laws and regulations.
13. Maintain good working relationships with factories and foster positive employee relations.

Job Qualifications:

1. Organized and friendly personality
2. Time management skills
3. Exceptional communication skills with your customers
4. Professional, well-groomed personal appearance
5. Strong record of positive customer satisfaction results
6. Team oriented and self-motivated
7. Able to work with little supervision
8. Clean driving record and valid driver’s license
9. Must be at least 18 years of age

Benefits of being a Casey employee:

1. Highly productive shops
2. Career advancement opportunities
3. Competitive pay
4. Clean and professional work environment
5. Family owned and operated for over 60 years with six locations in Newport News and Williamsburg (BMW, Honda, Toyota, Chevrolet, Volkswagen, Subaru, and Kia)
6. Ongoing Professional Development

Additional Benefits:

1. Medical: HDHP & PPO
2. Dental & Vision Insurance
3. FSA/HSA/LPFSA
4. Prescription Drug Coverage
5. HealthJoy App - Company paid Healthcare navigation tool
6. EAP: Employee Assistance Program
7. Life Insurance - Guaranteed Issue - Employee paid & Employer paid upon eligibility
8. Short- and Long-Term Disability
9. Legal Resources Coverage & ID Protection
10. Vacation and Holidays
11. 401(k) with Employer Contribution upon eligibility
12. Discount memberships to OneLife & YMCA athletic facilities
13. Employee Referral Bonus Programs
14. Employee parts & service discounts
15. Weekly pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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