Community Manager Job at TMAM Group in Silver Spring
TMAM Group, Silver Spring, MD, United States, 20900
TM Associates is a family owned business united by its mission and defined by its values. We take our work personally, knowing the resident experiences we’re responsible for truly impact people. This belief—that of our founder, Tevis Margolis, continues to be realized through our growth from seven team members to over 500. Mr. Margolis’ drive to build a business dedicated to its people has resulted in a unified determination to meet each client's high expectations. Those expectations include building and managing the very best communities for the people who need them most.
We offer full medical, dental, and vision insurance at an affordable rate on the first day after the first full calendar month of employment. With our 401K match program, you are eligible to start contributing on your first day of employment.
Our company takes pride in our employees. We believe we are the best because of our dedication to training, benefits, and leadership.
Supervision and Direction
The Community Manager will receive general supervision and direction from their Regional Manager and the Management Agent (TMAM). They may be vested with the authority to make discretionary decisions in circumstances not covered by written instructions or policies. Communication with the Owner will be through the Officers of TM Associates Management. The Community Manager is accountable for the complete operation of the site, supervising all TMAM staff associated with the community and their performance.
Requirements
- Ensure tenants receive prompt, courteous, and quality service, including addressing complaints quickly and finding resolutions. Counsel and refer residents as appropriate.
- Achieve and maintain as close to 100% occupancy as possible.
- Perform recertification of residents' income, where applicable.
- Provide direction to and ensure proper execution of rental programs.
- Maintain efficient mechanical operations, adequate buildings and equipment; employ qualified maintenance personnel; foster good tenant relations with maintenance staff.
- Regularly inspect buildings, grounds, and property condition, noting deferred maintenance and related issues.
- Prepare inspection reports detailing property condition, cleanliness, and maintenance status.
- Notify the Regional Manager of deferred maintenance and deficiencies, with specific details and recommendations.
- Guide maintenance staff, assign work priorities, and oversee repairs and corrective actions.
- Establish central office procedures with Regional Manager approval.
- Interview potential residents, verify eligibility, and process applications.
- Coordinate with the Regional Manager on evictions, lease violations, and special arrangements.
- Manage rent collection and record-keeping, including trips to banks.
- Possess a valid driver’s license with an acceptable driving record for site errands.
- Assign and explain employee duties, policies, and procedures to staff.
- Maintain administrative records, including maintenance logs, equipment readings, manuals, and inventories.
- Purchase supplies and equipment within budget, maintaining proper records.
- Develop and implement resident activities such as events and recreation.
- Handle correspondence and attend mandatory meetings and seminars.
- Communicate effectively in English, both orally and in writing, with basic arithmetic skills.
- Have access to reliable vehicle transportation for property errands.
- Perform other duties as assigned by the Regional Manager or TMAM Management.