Community Manager

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 25,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. Our culture is fun, rewarding, and inclusive, guided by five core values: Respect, Grit, Collaboration, Stewardship, and Boldness.

We are seeking a Community Manager to maintain a customer-centric culture and deliver an exceptional employee experience. Responsibilities include managing operational performance, occupancy, collections, and home sales. Travel may be required periodically.

Responsibilities

• Team Management and Leadership (~30%)
• Cultivate employee satisfaction
• Meet or exceed goals related to NOI, occupancy, collections, and home sales
• Execute standard operating procedures to achieve operational excellence
• Demonstrate core values in interactions
• Communicate regularly with team members across departments
• Ensure compliance with laws and Fair Housing Standards

• Resident Relations and Retention (~25%)
• Foster resident satisfaction
• Address resident issues promptly
• Implement touchpoints to ensure resident retention
• Maintain ledgers and generate monthly bills
• Complete work orders within 48 hours

• Sales and Leasing (~25%)
• Lead marketing efforts to attract residents
• Maintain a healthy sales pipeline and monitor conversion metrics
• Achieve occupancy and oversee on-site home sales

• Net-Operating Income (NOI) Management (~10%)
• Maintain positive NOI
• Manage expenses through oversight of vendors and staff

• Collections (~5%)
• Ensure accurate billing and on-time rent collection
• Handle legal notices in compliance with laws

• Curb Appeal (~5%)
• Ensure safety and maintenance of community equipment and amenities
• Maintain standards for homesites and common areas
• Contribute to capital planning and project completion

Qualifications

• Education: High school diploma or GED; associate degree preferred
• Experience: 3+ years in multi-family property management; manufactured home experience a plus
• Physical Demands: Ability to walk, lift materials, and spend long hours sitting/standing
• Skills: Strong organizational, critical thinking, problem-solving, and communication skills
• Additional Requirements: Pass background check, valid driver’s license, good driving record

Salary: $52,000 - $85,000 annually, including base salary, quarterly bonuses, and annual certification incentives.

We offer a competitive benefits package including health insurance, PTO, holidays, 401(k), and development opportunities. We promote diversity and equal opportunity in our hiring practices.