Palo Alto Networks is hiring: IT Event Support and Multimedia Specialist in Sant

IT Event Support And Multimedia Specialist

Our Mission

At Palo Alto Networks, everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on challenging and disrupting the way things are done, seeking innovators committed to shaping the future of cybersecurity.

Who We Are

We take our mission seriously, relentlessly protecting our customers. We believe that the unique ideas of every team member contribute to our collective success. Our values, crowdsourced from employees, are reflected daily through disruptive innovation, collaboration, integrity, and inclusivity.

As part of our team, you'll help shape the future of cybersecurity. We value fast-paced work, ongoing learning, and respect each individual's uniqueness. Our development and wellbeing programs, including FLEXBenefits, mental and financial health resources, and personalized learning, support diverse needs.

At Palo Alto Networks, we foster collaboration and value in-person interactions. Our employees typically work full-time from our office with flexible options where needed, promoting casual conversations, problem-solving, and trusted relationships. Our goal is an environment where everyone can succeed with precision.

Job Description

Your Career

We are seeking an Event Operations Specialist with technical experience in supporting live and remote events using audio/visual solutions in an enterprise setting. The role involves supporting critical live events with equipment such as digital video cameras, switchers, audio mixers, wireless microphones, speakers, and HDMI connections. Remote/hybrid event support includes Zoom Meeting, Webinar, and Events, potentially integrating with hardware. Post-production work, including video editing with Adobe Premiere Pro or similar, is also required. Experience with AI tools like Google Gemini Veo, MidJourney, Moon Valley, etc., for video production or editing is essential.

This is a full-time, onsite role based in Santa Clara, CA, with some travel for offsite events.

Your Impact

Collaboration and Communication:

• Work with event teams to ensure seamless execution and meet technical requirements.
• Communicate effectively with clients and stakeholders, providing updates and resolving issues.
• Coordinate with executive management, including C-Level executives, for event management.
• Maintain professionalism and tact in all customer and partner interactions.

A/V Setup and Operation:

• Set up, operate, and troubleshoot AV equipment such as microphones, speakers, projectors, and cameras.
• Provide on-site and remote technical support during events, resolving issues promptly.
• Monitor AV systems during events, making real-time adjustments as needed.

Post-Production:

• Edit and enhance event recordings using Adobe Premiere Pro or similar tools for high-quality outputs.
• Add graphics, audio adjustments, and other elements to create polished videos.
• Leverage GenAI-powered tools to generate creative assets and automate tasks like background removal, color grading, or scene analysis.
• Maintain a portfolio of created videos.

Qualifications

Your Experience:

Technical Skills:

• Minimum 3+ years in related fields (audio/visual services, videoconferencing, event production) with a relevant bachelor's degree.
• Deep knowledge of AV technologies, including cameras, display devices, microphones, switchers, and connectivity.
• Experience with video production equipment, formats, control rooms, and digital/analog solutions.
• Familiarity with collaboration tools like Zoom, Webex, GotoMeeting.
• Working knowledge of AI video tools such as Gemini Veo, MidJourney, Moon Valley.
• Understanding of networking protocols like TCP, UDP, HTTP, RTP.
• Experience with digital media on Mac/PC platforms and operating systems.
• Post-production skills with Adobe Suite, QuickTime, Camtasia, and Panopto are a plus.

Soft Skills:

• Excellent communication, organizational, and multitasking abilities.
• Flexibility to adapt to changing environments.
• Ability to interface successfully with internal and external clients at multiple levels.
• Willingness to travel for remote setup and support.
• Detail-oriented with strong customer service skills.
• Team player with adaptability.
• Located in the San Jose Bay Area.