Webtrends is hiring: Service Writer - Service in Beaumont

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Description

As a Commercial Truck Dealer Service Writer, you will play a crucial role in ensuring the smooth operation of our service department. You will serve as the liaison between customers and the service team, ensuring exceptional customer service, accurate documentation, and efficient communication. This position requires excellent organizational skills, strong attention to detail, and exceptional communication abilities.

Key Responsibilities

• Customer Interaction: Greet customers, listen to concerns, document service needs, and provide updates.
• Service Documentation: Create detailed service orders, input information into the database, and ensure compliance with guidelines.
• Scheduling and Coordination: Schedule appointments, coordinate with the team, and prioritize work orders.
• Technical Knowledge: Understand basic truck systems, communicate with technicians, and explain services to customers.
• Customer Satisfaction: Address inquiries promptly, follow up, and strive to exceed expectations.
• Sales Support: Identify upsell opportunities and communicate promotions.

Requirements

• High school diploma or equivalent; automotive tech training is a plus.
• Experience in customer service or automotive roles preferred.
• Strong communication and organizational skills.
• Proficiency with computer systems and databases.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks.
• Flexibility to work weekends, nights, or evenings as needed.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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