Manager Massage & Skincare Studio Job at Elements Massage in Stoneham

Studio Manager

We are looking for an experienced and customer-focused Studio Manager to lead our massage and skincare studio. This role requires a strong leader who is passionate about health and wellness, exceptional customer service, and team development. As the Studio Manager, you will oversee day-to-day operations, staff performance, client satisfaction, and sales of both services and retail wellness products.

Team Leadership & Staff Management

• Recruit, train, schedule, and motivate a team of massage therapists, estheticians, and front desk associates
• Conduct regular one-to-one meetings, team meetings, and performance reviews
• Maintain high morale and foster a supportive, professional environment
• Set a high bar for performance and hold each team member accountable for results

Client Experience & Service Excellence

• Ensure a welcoming, relaxing, and professional environment for all guests
• Resolve client concerns and feedback with professionalism and care
• Promote a strong culture of customer service and personalized client care
• Maintain member engagement and satisfaction

Sales & Revenue Growth

• Drive revenue growth with membership sales, appointment renewals, and retail product performance
• Monitor and report on daily/weekly/monthly KPIs (e.g., client retention, sales goals, utilization rates)
• Implement promotions to boost engagement and revenue
• Consistently develop and enhance the teams sales capabilities
• Build community connections (Chamber of Commerce, Police, Fire, Teachers).

Operational Oversight

• Oversee appointment scheduling, therapist availability, and service flow, optimizing capacity
• Maintain compliance with health, hygiene, and safety regulations (e.g., sanitation, licensing)
• Manage inventory, such as session products, skincare lines, retail items, linens,

Financial & Administrative Management

• Manage the stores budget, labor costs, and operational expenses, while avoiding shrinkage
• Handle daily cash reconciliation and reporting
• Ensure accuracy and efficiency in POS systems and client management software

Qualifications

• 35 years of experience in retail or spa management (massage/wellness industry preferred)
• Strong leadership, organizational, and communication skills Knowledge of massage therapy and skincare services, wellness products, and client care best practices
• Sales-driven mindset with proven success in meeting revenue goals
• Familiarity with spa booking systems and POS software (e.g., Mindbody, Booker, Vagaro) preferred
• Must be able to work flexible days & hours of operations when necessary

Compensation

• Competitive pay and bonus structure
• Base salary up to $50,000 annually + Performance based bonuses up to $13,000 paid monthly, quarterly and annually
• Medical Insurance Allowance
• Disability Insurance
• Cell Phone Allowance
• Complimentary Monthly Massage & Skincare Service
• Employee Retail Product & Gift Card Discount
• Paid Time Off (PTO)
• Flexible Schedule
• Professional Development opportunities

Legal Disclaimer

2024 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.