H&M Group
Company Description
Job Description
As the Visual Keyholder, you'll play a pivotal role in curating an excellent customer journey within the store. In this role, you'll have the exciting opportunity to elevate the collection in a way that's both inspiring and commercially savvy, aimed at maximising both indirect and direct customer service while driving sales performance to new heights.
Key Responsibilities
For the role of Visual Merchandiser, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.
What You Need to Succeed:
Knowledge
Additional Information
This is a Full-Time position offering 32-40 hours a week.
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.
In addition to this US based colleagues also receive:
Inclusion & Diversity
COS is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
All your information will be kept confidential according to EEO guidelines.
Videos To Watch
https://www.youtube.com/watch?v=m3GySWkqmr8&t=31s In Summary: As the Visual Keyholder, you'll play a pivotal role in curating an excellent customer journey within the store . We seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements . This is a Full-Time position offering 32-40 hours a week . En Español: Descripción de empresaDescrición del trabajo Como titular visual, desempeñará un papel fundamental en la curaduría de una excelente jornada al cliente dentro de la tienda. En este rol, tendrá la emocionante oportunidad de elevar la colección de una manera que sea inspiradora y comercialmente experta, con el objetivo de maximizar tanto el servicio al cliente indirecto como directo mientras impulsa el rendimiento de las ventas a nuevas alturas. Responsabilidades clave Ofrecer a los clientes un alto nivel de servicio, mediante asesoramiento de estilo, conocimientos sobre productos y experiencia en la tienda Analizar información de venta y asumir responsabilidad por la dirección visual de la loja Instalar pantallas de ventanas creando atuendos inspiradores y maniquines de diseño Merchandising stock en la bodega Apoyar al personal con operaciones visuales Establezca el estándar de mercadería para la tienda y capacite a otros gerentes y empleados Un embajador de marca y proveer la mejor experiencia. Lo que necesita para tener éxito: Conocimiento Comprender las últimas tendencias, moda y siluetas Experiencia en trabajar con directrices de comercialización visual, incluida la visualización de ventanas y el estilo del maniquí. Motivación Tiene un fuerte interés en la moda, estrategia y tendencias de VM Debe estar motivado por elevar la experiencia del cliente en la tienda a través de resultados visuales y servicio directo al cliente Está abierto a aprender cosas nuevas y desarrollarse profesionalmente y personalmente Comportamiento Escucha e muestra interés en las ideas y opiniones de todos los colegas Apoya a otros para que crezcan dándole comentarios constructivos y compartiendo conocimientos sobre el producto Expresa sus propias opiniones y está dispuesto a aceptar y contribuir a los resultados acordados Usted es consciente de sí mismo, entiende que las acciones tienen consecuencias y son respetuosas y no juzgadoras en sus interacciones Se adapta eficientemente y se adapta a cambios Obtiene resultados mediante ensayo y error Ideas nuevas Se comunican con prioridad clara y concisa Ve oportunidades para mejorar los logros profesionales cotidianos Tienes una trayectoria comprobada ofreciendo altos estándares de gestión de datos tanto comercial como Inglés Debido a que usted tiene experiencia en gestionar las aplicaciones. Beneficios: ofrecemos a todos nuestros empleados beneficios atractivos con amplias oportunidades de desarrollo en todo el mundo. Todos los empleados reciben un descuento del 25% para el personal utilizable en todas nuestras marcas H&M Group en tiendas y en línea. Además de nuestro descuento al personal, todos nuestros trabajadores están incluidos en nuestro Programa de Incentivo H & M - HIP. Puede leer más acerca de nuestro programa de incentivos H & m aquí. Vídeos para ver https://www.youtube.com/watch?v=m3GySWkqmr8&t=31s
Job Description
As the Visual Keyholder, you'll play a pivotal role in curating an excellent customer journey within the store. In this role, you'll have the exciting opportunity to elevate the collection in a way that's both inspiring and commercially savvy, aimed at maximising both indirect and direct customer service while driving sales performance to new heights.
Key Responsibilities
- Offering customers a high level of service, through styling advice, product knowledge and store experience
- Analyse selling information and take responsibility for the visual direction of the store
- Installing window displays
- Creating inspiring outfits and styling mannequins
- Merchandising stock on the shop floor
- Support the sales staff with store operations
- Set the visual merchandising standard for the store and train other managers and staff
- Being a COS brand ambassador and providing the best experience for our customers.
For the role of Visual Merchandiser, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.
What You Need to Succeed:
Knowledge
- An understanding of the latest trends, fashion and silhouettes
- Experience working with visual-merchandising guidelines, including window display and mannequin styling.
- Experience taking informed VM actions based on commercial KPIs and sales data.
- You have a strong interest in fashion, VM strategy and trends
- You should be motivated by elevating customer experience in-store through visual outputs and direct customer service
- You are open to learning new things and developing professionally and personally
- You listen to and show interest in all colleagues' ideas and opinions
- You support others to grow by giving constructive feedback and sharing product knowledge
- You express your own opinions and are willing to accept and contribute to agreed outcomes
- You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
- You prioritise efficiently and adapt to sudden changes
- You get results through trial and error
- You come up with new ideas
- You communicate clearly and concisely
- You see opportunities to improve everyday processes
- You have a proven track record of delivering high standards of VM that is both commercial and inspirational
- You have experience managing store VM activations including window and mannequin changes, promotional set-ups and season-start layouts
- You have experienced success in collaborating with other managers/colleagues to achieve store goals
Additional Information
This is a Full-Time position offering 32-40 hours a week.
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.
In addition to this US based colleagues also receive:
- 25% Staff Discount
- Medical, Vision and Dental Coverage
- Employee Assistance Program
- Vacation, Wellness, Holiday, and Parental Pay
- Health, and Dependent Care FSA.
- Plus, additional Voluntary Benefits.
Inclusion & Diversity
COS is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
All your information will be kept confidential according to EEO guidelines.
Videos To Watch
https://www.youtube.com/watch?v=m3GySWkqmr8&t=31s In Summary: As the Visual Keyholder, you'll play a pivotal role in curating an excellent customer journey within the store . We seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements . This is a Full-Time position offering 32-40 hours a week . En Español: Descripción de empresaDescrición del trabajo Como titular visual, desempeñará un papel fundamental en la curaduría de una excelente jornada al cliente dentro de la tienda. En este rol, tendrá la emocionante oportunidad de elevar la colección de una manera que sea inspiradora y comercialmente experta, con el objetivo de maximizar tanto el servicio al cliente indirecto como directo mientras impulsa el rendimiento de las ventas a nuevas alturas. Responsabilidades clave Ofrecer a los clientes un alto nivel de servicio, mediante asesoramiento de estilo, conocimientos sobre productos y experiencia en la tienda Analizar información de venta y asumir responsabilidad por la dirección visual de la loja Instalar pantallas de ventanas creando atuendos inspiradores y maniquines de diseño Merchandising stock en la bodega Apoyar al personal con operaciones visuales Establezca el estándar de mercadería para la tienda y capacite a otros gerentes y empleados Un embajador de marca y proveer la mejor experiencia. Lo que necesita para tener éxito: Conocimiento Comprender las últimas tendencias, moda y siluetas Experiencia en trabajar con directrices de comercialización visual, incluida la visualización de ventanas y el estilo del maniquí. Motivación Tiene un fuerte interés en la moda, estrategia y tendencias de VM Debe estar motivado por elevar la experiencia del cliente en la tienda a través de resultados visuales y servicio directo al cliente Está abierto a aprender cosas nuevas y desarrollarse profesionalmente y personalmente Comportamiento Escucha e muestra interés en las ideas y opiniones de todos los colegas Apoya a otros para que crezcan dándole comentarios constructivos y compartiendo conocimientos sobre el producto Expresa sus propias opiniones y está dispuesto a aceptar y contribuir a los resultados acordados Usted es consciente de sí mismo, entiende que las acciones tienen consecuencias y son respetuosas y no juzgadoras en sus interacciones Se adapta eficientemente y se adapta a cambios Obtiene resultados mediante ensayo y error Ideas nuevas Se comunican con prioridad clara y concisa Ve oportunidades para mejorar los logros profesionales cotidianos Tienes una trayectoria comprobada ofreciendo altos estándares de gestión de datos tanto comercial como Inglés Debido a que usted tiene experiencia en gestionar las aplicaciones. Beneficios: ofrecemos a todos nuestros empleados beneficios atractivos con amplias oportunidades de desarrollo en todo el mundo. Todos los empleados reciben un descuento del 25% para el personal utilizable en todas nuestras marcas H&M Group en tiendas y en línea. Además de nuestro descuento al personal, todos nuestros trabajadores están incluidos en nuestro Programa de Incentivo H & M - HIP. Puede leer más acerca de nuestro programa de incentivos H & m aquí. Vídeos para ver https://www.youtube.com/watch?v=m3GySWkqmr8&t=31s