Google is hiring: Publisher Technical Product Expert, gTech Ads Sellside in New

Publisher Technical Product Expert, gTech Ads Sellside

Join to apply for the Publisher Technical Product Expert, gTech Ads Sellside role at Google

Publisher Technical Product Expert, gTech Ads Sellside

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Join to apply for the Publisher Technical Product Expert, gTech Ads Sellside role at Google

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; New York, NY, USA.Minimum qualifications:

• BA/BS degree in Computer Science or a related technical field or equivalent practical experience.
• 3 years of technical experience in technologies such as XML, CSS, HTML, HTML5, JavaScript, Video Streaming, and Web Servers.
• 3 years of experience in technical troubleshooting or technical support, and account management, sales (product direct or offline), or project management.
• Ability to work on non-standard working hours and after-hours on-call rotation is required.
  
  

Preferred qualifications:

• Experience with Google Ad Manager or business generation products.
• Experience with Mobile App/Game Development.
• Ability to successfully manage crisis issues and communications.
• Ability to lead cross-functional initiatives, and collaborate with colleagues in a variety of roles.
• Ability to articulate technical problems to both technical and non-technical audiences.
• Excellent investigative,communication, troubleshooting, and problem-solving skills.
  
  

About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Google Technical Publisher Expert team delivers 24x7 on-call technical bugs and incident management across all of Google's Sellside business. In this role, you will help the wider gTech team support Google's global user base for our platform display and business generation products. You will provide internal escalation support, drive complex technical issues to resolution, identify product issue trends to implement improvements, and lead programs to streamline the tracking of key success metrics.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Manage communications for mission critical product issues impacting regional services and sales teams.
• Provide excellent technical support, and build successful long-term relationships with our internal platform display and business generation teams.
• Communicate effectively with engineering and other technical groups to enhance products and prevent customer issues.
• Identify trends and communicate actionable insights to product stakeholders and sales through a thorough understanding of our success metrics.
• Own product bug escalation, triage and prioritization. Troubleshoot, escalate and drive product issues to resolution.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Consulting, and Engineering

• Industries

  Information Services and Technology, Information and Internet

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