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ICX Group

Social Media Manager Job at ICX Group in Jacksonville

ICX Group, Jacksonville, FL, United States, 32290

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Our client is seeking a Social Media Manager to lead and grow the online presence for multiple healthcare practice locations. This role is a blend of strategy and hands-on execution—from shaping campaign direction to rolling up your sleeves with day-to-day content creation and engagement.

The ideal candidate is a confident, creative self-starter who thrives in a collaborative environment and brings both big-picture thinking and attention to detail.

Key Responsibilities

  • Develop, plan, and publish engaging static posts and short-form videos across multiple locations.
  • Balance long-term campaign planning with daily posting and storytelling.
  • Rotate content types: patient transformations, testimonials, provider features, educational content, and trending formats.
  • Maintain consistency with brand voice, visual identity, and compliance standards.

Community Engagement & Reputation Management

  • Monitor and respond to comments, reviews, and messages across all platforms.
  • Foster authentic conversations while upholding a professional, approachable tone.
  • Partner with internal teams to address sensitive feedback or concerns.
  • Encourage reviews and testimonials by engaging with patients in person.
  • Support strategies to increase review volume and quality across Google and social platforms.
  • Collaborate with video production to capture impactful patient stories.
  • Partner with marketing leadership to align organic content with paid campaigns.
  • Track performance, analyze engagement, and optimize posting strategies.
  • Shadow patient processes to better understand journeys and create authentic narratives.

Qualifications

  • 2+ years of experience in social media management or digital marketing.
  • Strong knowledge of Facebook, Instagram, TikTok, and YouTube.
  • Excellent communication skills, both written and verbal.
  • Ability to manage multiple accounts and priorities with detail and organization.
  • Creative thinker who can adapt trends into brand-consistent storytelling.

Preferred

  • Experience in healthcare, regulated industries, or professional services.
  • Familiarity with SEO, A/B testing, and audience targeting.
  • Experience with healthcare software (a plus).
  • Certifications in social media strategy (Hootsuite, NISM, etc.).

What We Offer

  • Competitive salary based on experience
  • 401(k) with employer match
  • Health, dental, and vision insurance
  • Paid time off
  • Monday–Friday daytime schedule (no evenings or weekends)
  • A collaborative, mission-driven environment where creativity directly impacts lives

This is a full-time, fully on-site role based in Jacksonville, FL. You’ll work closely with marketing leadership and creative teammates in a fast-paced environment where strategic thinking and hands-on execution go hand in hand.

Seniority level

  • Seniority level

    Associate

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Strategy/Planning, Advertising, and Marketing

  • Industries

    Health and Human Services

Referrals increase your chances of interviewing at ICX Group by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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