Client Service Coordinator - Nashville, TN - Music City Job at Banfield Pet Hosp

Client Service Coordinator - Nashville, TN - Music City

Join to apply for the Client Service Coordinator - Nashville, TN - Music City role at Banfield Pet Hospital

Client Service Coordinator - Nashville, TN - Music City

6 days ago Be among the first 25 applicants

Join to apply for the Client Service Coordinator - Nashville, TN - Music City role at Banfield Pet Hospital

Summary of Job Purpose and Function
The Client Service Coordinator ("CSC") manages client and pet flow through the hospital, maximizes the veterinary team’s productivity, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming, and efficient manner to encourage return visits and referrals.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and managing client flow for optimal care and team productivity.
• Maximize the number of pets seen by the hospital team through efficient operations supporting wellness plans.
• Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring comfort, and educating about pet health.
• Educate clients on wellness plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, pet information entry, and prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
• Manage finances with accurate balances and proper procedures.
• Perform administrative duties as needed.
• Other duties as assigned.

The Five Principles

• Quality – Focus on customer value and quality work.
• Responsibility – Take personal and team responsibility.
• Mutuality – Seek shared benefits for sustainability.
• Efficiency – Use resources wisely and avoid waste.
• Freedom – Pursue growth and profitability to maintain independence.

Qualifications and Competencies

Leadership

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

Functional Skills

• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience

• Ability to multi-task efficiently under distraction.
• Strong communication skills in English.
• Organizational skills to maintain order and clarity.
• Problem-solving skills to identify and resolve issues.
• Excellent client service skills.
• Follow instructions accurately.
• Mathematical and computer skills, including Microsoft Office.

Attitudes

• Initiative and discretion.
• Integrity and honesty.
• Cooperativeness and collaboration.
• Flexibility and adaptability.
• Independence in performing duties.
• Stress tolerance and resiliency.

Work Conditions

• Prolonged computer use.
• Comfort around pets.
• Potential for over 40 hours/week, including weekends and evenings.
• Physical ability to perform tasks, including lifting up to 50 pounds.
• Exposure to pets, possible hazards, and environmental conditions.

Experience and Education

• High School Diploma or equivalent preferred.
• At least 18 years old for radiography duties.
• One year customer service experience preferred.
• Medical background and terminology training preferred.

We are an equal opportunity employer committed to diversity and nondiscrimination in employment.