Skilled DAW user- Set your own schedule! Customer Support Specialist - Music Cre

Customer Support Specialist - Music Creation App (Mpls, MN - Contract, Hybrid, no remote applicants)

Job Title: Mobile Support Specialist - Music Creation App

Location: Minneapolis/St. Paul, MN (Hybrid In-person/In-office role). No remote applicants.

Compensation: Hourly pay, $25/hour. Contract role with potential to expand. 10-25 hours per week.

***Please only apply to this position if you are already located in the Minneapolis/St. Paul area. We are not able to accept applicants based in any other location.***

We are a music technology company seeking a Minneapolis/St. Paul, MN-based Mobile Support Specialist to join our team. Our ideal candidate is an experienced customer service provider passionate about music production and has intermediate or above knowledge of music production software. Contract role with potential to expand; 10-25 hours per week.

Responsibilities:

• Respond to user inquiries and troubleshoot technical issues related to our mobile app

• Provide prompt and professional customer service to ensure a positive user experience

• Work with other teams to identify and report software bugs, provide valuable user feedback, and contribute to the development of new features

Requirements:

• Must be located in the Minneapolis/St. Paul area and available for hybrid in-person/in-office work

• Intermediate or above knowledge of music production software (examples: Ableton Live, Logic Pro, or Garageband)

• Exceptional English written and verbal communication skills

• Outstanding communication and customer service skills

• Strong problem-solving skills and attention to detail

• Ability to work independently and as part of a team

• Highly proficient and experienced in independently using personal mobile devices, personal computers, and mobile device-based and web-based applications

If you are a Minneapolis/St. Paul-based customer service professional who is passionate about music production, we would love to hear from you. Please submit resume and cover letter to jobs@resonantcavity.com.

Resonant Cavity LLC is an equal opportunity employer and welcomes applications from all qualified candidates regardless of their race, color, religion, gender, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to providing a work environment that is free from discrimination and harassment and to ensuring that all employees are treated with respect and dignity. We comply with all applicable federal, state, and local laws governing equal employment opportunity.