Experience Design & Feedback Product Owner – 1LMX UX Research Job at Lockheed Ma

Experience Design & Feedback Product Owner – 1LMX UX Research

Join to apply for the Experience Design & Feedback Product Owner – 1LMX UX Research role at Lockheed Martin

Experience Design & Feedback Product Owner – 1LMX UX Research

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Join to apply for the Experience Design & Feedback Product Owner – 1LMX UX Research role at Lockheed Martin

Join Lockheed Martin’s digital transformation journey as we accelerate the OneLM Mission-Driven Transformation through our 1LMX program. This strategic priority is reshaping our operations and business processes to better serve our customers in terms of cost, quality, and capabilities, while delivering the speed, agility, and insights necessary to stay ahead of rapidly-evolving threats.

The Lockheed Martin Enterprise Experience Design Team is seeking a Experience Design and Feedback Product Lead to drive the vision and strategy for our user-centered Feedback Design program.

What You Will Be Doing

As the Experience Design and Feedback Product Lead, you will partner with our UX Design Product Lead to establish an integrated strategy and roadmap for maturing the holistic Experience Management competency across the enterprise.

Responsibilities

You will focus on providing feedback tools, processes, and interventions that drive exceptional experiences across our 1LMX Transformation products and services. Your key responsibilities will include the following:

• Creating a framework and standardized methodology for optimizing the interactions that employees and customers have with 1LMX products or services.
• Enhancing the key touchpoints in the journey to ensure a seamless, engaging, and satisfying experiences
• Partnering with the UX Product Lead to deliver the strategy and tools for effective user research, data analysis and design thinking to improve user experiences and ensure ongoing customer satisfaction.
• Overseeing Qualtrics contract to ensure that the necessary tools and capabilities are in place to meet customer/employee feedback needs
• Serving as strategist/advisor in partnership with the 1LMX Value Streams to establish their feedback strategy for the entire tool suite within their portfolios
  
  

In Partnership With The UX Product Lead, You Will Establish a Strategy And Roadmap That Addresses The Following Capabilities For 1LMX

• Conducting user research to gather insights into customer needs, behaviors, and pain points
• Creating detailed journey maps to visualize the end-to-end experience and identify key touchpoints and opportunities for improvement
• Collaborating with cross-functional teams to ensure a cohesive and seamless user experience
• Analyzing data to identify trends, measure the effectiveness of design solutions, and make data-driven improvements
• Monitoring and evaluating the customer/employee experience to implement iterative improvements based on user feedback and evolving customer needs
  
  

What’s In It For You

From onsite to remote, we offer flexible work schedules to comprehensive benefits investing in your future and security, learn more about Lockheed Martin’s comprehensive benefits package here.

Lockheed Martin provides the resources and the flexibility to enable inspiration and focus! If you have the passion and courage to dream big, work hard, and have fun doing what you love, then we want to build a better tomorrow with you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Product Management and Marketing

• Industries

  Defense and Space Manufacturing

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