Case Western Reserve University is hiring: Library Assistant 4 - Patron Informat

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $36,566 and $46,257, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Job Description

POSITION OBJECTIVE

Working under occasional supervision, the Library Assistant 4 (LA4) reports to the LA5 Daytime Supervisor of the Access & Resource Services Team and operates as a library operations specialist within the Knowledge and Creativity Commons. The LA4 works primarily during daytime hours (scheduled Monday - Friday, 7:30am - 4:00pm), however all members of the ARS Team must be flexible to adjust their work schedule to accommodate changes in operational hours, including evenings and weekends, over university breaks, summers, and holidays, and to fulfill staffing requirements. Along with frontline user support service, the position focuses on stacks management and all modes of sharing and communicating information with KSL¿s patrons.

ESSENTIAL FUNCTIONS

1. Opening and Facility Coordination : Serve as the lead for weekday morning operations, launching the library's daily workflows. Works with Allied Universal Security (AUS) and CWRU Public Safety to ensure safe building access and resolution of overnight service issues. (2 5 %)
2. Patron Services and Support: Provide frontline support and patron assistance at service points in the Knowledge and Creativity Commons. Address patron inquiries, deliver effective referrals, support Alumni Access Services, support Freedman Center services, and assist with physical and digital collections. (20%)
3. Patron Information Management : Monitor and revise patron information to ensure accuracy and consistency. This may include preparing and updating (in collaboration with key KSL colleagues and student employees): ARS Team webpages, research guides, patron kiosks, audio and visual tours, monitors, and signage. Occasionally works with Outreach staff on marketing strategies and coordinates with them on events held in the Knowledge & Creativity Commons. (20%)
4. Stacks Management and Staff Training: Manage daily operations of electric-powered mobile shelving, manual mobile shelving, and static shelving system. Report mechanical issues to vendor and coordinate maintenance. Update and verify range cards are accurate and up to date. Conduct staff training on equipment safety, use, and emergency procedures. (20%)
5. Collection Maintenance and Space Planning: Collaborate in collection care projects such as shelf-reading, shifting, and optimizing space. Coordinate with colleagues and vendors to assess shelving needs and ensure user accessibility. (8%)
6. Cross-Team Collaboration: Partner with other KSL units, including Collections, Research & Engagement Services, University Archives & Special Collections, and KSL Administration on short-term initiatives and projects. Duties may include scheduling and training staff, temporary employees, and students. (6%)

NONESSENTIAL FUNCTIONS

Perform other duties as assigned, including maintaining authorization and certification to operate and maintain KSL's University vehicle. (1%)

CONTACTS

Department: Frequent contact with library staff to coordinate workflows. (46-65%)

University: Regular communication with campus departments and service providers. (31-45%)

External: Occasional contact with vendors and contractors for repairs and operational support. (6-15%)

Students: Regular mentoring of student employee projects and assistance to patrons. (31-45%)

SUPERVISORY RESPONSIBILITY

Will monitor the performance of student employees and assist with the direct training of students during daytime shifts.

QUALIFICATIONS

Experience: 4 years of relevant experience required (academic library experience preferred).

Education: High school education with related 4 years¿ experience required or an Associate's degree and 1 year of experience.

REQUIRED SKILLS

1. Strong ability to interact effectively with colleagues, supervisors, and customers, and to clearly convey policies and technical concepts to a wide variety of audiences. Experience delivering high-quality, responsive, and professional service and support.
2. Demonstrated interest in learning new tools, library technologies (Alma or similar Library Services Platforms), and processes. Experience with online marketing strategies and social media platforms. Skilled with Windows or Mac computers, standard software (Word, Excel, and Google products), and internet research.
3. Ability to manage collections workflows such as shelving, shelf reading, range cards and organization.
4. Ability to learn and apply a wide range of collection and patron policies, exercising sound judgment in situations requiring individual interpretation, particularly in the context of information resources at Case Western Reserve University libraries.
5. Ability to supervise students or staff projects, delegating and collaborating on tasks, and assuming responsibility for outcomes. Interest in creating training materials and writing clear, actionable documentation following project completion.
6. Strong attention to detail and ability to manage complex workflows efficiently.
7. Contributes to a culture of empathy, collaboration, and respect.
8. Ability to meet consistent attendance.
9. Ability to interact with colleagues, supervisors, and customers face-to-face.
10. Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.

WORKING CONDITIONS

A fast-paced office/library environment. Frequent interaction with patrons, along with regular physical activity. Regular duties include repetitive computer use involving a keyboard and mouse, as well as physical tasks such as bending, stooping, reaching, and lifting library materials. Must be flexible to adjust one's work schedule to accommodate changes in operational hours, including over university breaks, summers, and holidays, and to meet staffing needs. This position is not eligible for the staff hybrid work program.

EEO Statement

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Reasonable Accommodations

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.

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