- locations
- Rochester, NY, USA
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- 83583
Great company. Great people. Great opportunities.
If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!
As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.
What you'll do:
Work Order Completions, such as opening and closing work orders with accurate information
Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
Ensure that all tasks eligible for warranty are created and submitted for warranty
Monitor warranty reporting to ensure that all claims are properly brought to closure
Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
Handle equipment maintenance related issues with a high sense of urgency
Keep Management informed of customer concerns
Ensure all service-related invoices are properly coded within the correct General Ledger
Other duties assigned as needed
Requirements:
High School diploma or equivalent
Valid driver's license with acceptable driving record
1 2 years experience in a shop or service environment
Basic computer skills
Attention to detail
Ability to multi-task in a busy environment
High sense of urgency with respect to customer service
Superior customer service, teamwork and verbal/written communication skills
This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.
Service Writer - French
En tant que rdacteur de service chez United Rentals,
vous serez responsable des tches administratives lies au service et la maintenance.
Ces tches comprennent, mais sans s'y limiter, l'excution des ordres de travail, le suivi du temps
des techniciens, le recouvrement de la garantie et la mise jour de la maintenance prventive.
Vous tes galement responsable de la planification, de la tenue des dossiers d'quipement,
du traitement des factures lies au service, du traitement des demandes des clients et de la tenue
du service aprs-vente inform des bulletins de service et des informations gnrales.
Votre solide thique de travail, votre fiabilit et votre attitude positive feront de vous un atout
pour notre succursale et l'ensemble de l'organisation. Si vous souhaitez avoir la chance de vous
dmarquer avec le plus grand fournisseur de location d'quipement au monde, envisagez un
avenir avec United Rentals. Vous serez soutenu par une solide quipe de gestion qui vous aidera
atteindre vos objectifs. L'excellence dans ce poste stimulant et enrichissant ouvre la voie des
possibilits d'avancement.
Les tches supplmentaires comprennent ce qui suit :
Achvements d'ordres de travail, tels que l'ouverture et la fermeture d'ordres de travail avec des informations prcises
Rapports sur le temps des techniciens, assurez-vous que toutes les heures rmunres disponibles pour le travail sont enregistres avec prcision et en temps opportun
Assurez-vous que toutes les tches ligibles la garantie sont cres et soumises la garantie
Surveiller les rapports de garantie pour s'assurer que toutes les rclamations sont correctement cltures
Excutez des rapports de maintenance prventive et planifiez les travaux de manire approprie pour maintenir un niveau lev d'actualit de la flotte
Grer les problmes lis la maintenance de l'quipement avec un sentiment d'urgence lev
Tenir la direction informe des proccupations des clients
S'assurer que toutes les factures lies au service sont correctement codes dans le bon grand livre
Autres tches assignes au besoin
Exigences de l'emploi:
Diplme d'tudes secondaires ou quivalent
Permis de conduire valide avec dossier de conduite acceptable
2 ans d'exprience dans un atelier ou un environnement de service
Comptences informatiques de base
Attention au dtail
Capacit effectuer plusieurs tches dans un environnement occup
Sens aigu de l'urgence en ce qui concerne le service la clientle
Comptences suprieures en service la clientle, en travail d'quipe et en communication verbale/crite
Ce poste est considr comme sensible la scurit aux fins des politiques et procdures de United Rentals.
Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your serviceleadership, discipline, integrity, and teamworkare the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
Compensation Range:
$21.70 - $31.25