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Compunnel, Inc.

User Experience Researcher Job at Compunnel, Inc. in San Antonio

Compunnel, Inc., San Antonio, TX, United States, 78208

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We are seeking a proactive and insightful User Experience Researcher 4 to conduct research on low-fidelity designs as well as launched products to identify user experience improvements. You will collaborate across disciplines, influence design decisions, and support user-centered product development. This role requires juggling multiple projects, working closely with product owners, engineers, and designers, and effectively communicating research findings to foster buy-in and action.

Key Responsibilities

  • Conduct usability testing, interviews, analytics, and other research methods on customer-facing digital designs including websites and mobile apps.
  • Serve as the Subject Matter Expert (SME) for research to guide user-centered design decisions on high-visibility projects.
  • Create engaging, clear, and actionable research reports using updated templates.
  • Plan and align research activities with agile development processes to inform engineering and development decisions early.
  • Summarize and communicate research findings to clearly indicate necessary actions or opportunities.
  • Balance technical tradeoffs with user needs to promote iterative improvements.
  • Collaborate with designers, developers, analysts, product managers, and tech leads to implement solutions based on research insights.
  • Synthesize data from various research activities to identify trends and reduce recurring user pain points.
  • Contribute to quarterly planning by sharing research outcomes and patterns.
  • Stay current with user interface trends and recommend new tools and research methods.
  • Assist with user acceptance testing as needed.
  • Work cross-functionally across teams and share expertise to promote the value of user research.
Required Qualifications
  • High School diploma or GED.
  • Extensive experience using user research tools such as UserTesting.com.
  • Proven ability to conduct user research and communicate findings in a compelling manner that drives resolution and understanding.
  • Experience collaborating within multidisciplinary teams through the full product lifecycle using Agile/Scrum methodologies.
  • Knowledge of qualitative and quantitative research methods.
  • Strong communication skills to engage both business and technology stakeholders regarding end user needs and expectations.
Preferred Qualifications
  • Previous experience in the Electric and Gas Utility industry.
  • Degree in Human-Computer Interaction or a related field, or equivalent relevant business/technical experience.
  • Proficiency with accessibility standards, web development, and mobile applications.
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