User Experience Researcher Job at Compunnel, Inc. in San Antonio
Compunnel, Inc., San Antonio, TX, United States, 78208
We are seeking a proactive and insightful User Experience Researcher 4 to conduct research on low-fidelity designs as well as launched products to identify user experience improvements. You will collaborate across disciplines, influence design decisions, and support user-centered product development. This role requires juggling multiple projects, working closely with product owners, engineers, and designers, and effectively communicating research findings to foster buy-in and action.
Key Responsibilities
- Conduct usability testing, interviews, analytics, and other research methods on customer-facing digital designs including websites and mobile apps.
- Serve as the Subject Matter Expert (SME) for research to guide user-centered design decisions on high-visibility projects.
- Create engaging, clear, and actionable research reports using updated templates.
- Plan and align research activities with agile development processes to inform engineering and development decisions early.
- Summarize and communicate research findings to clearly indicate necessary actions or opportunities.
- Balance technical tradeoffs with user needs to promote iterative improvements.
- Collaborate with designers, developers, analysts, product managers, and tech leads to implement solutions based on research insights.
- Synthesize data from various research activities to identify trends and reduce recurring user pain points.
- Contribute to quarterly planning by sharing research outcomes and patterns.
- Stay current with user interface trends and recommend new tools and research methods.
- Assist with user acceptance testing as needed.
- Work cross-functionally across teams and share expertise to promote the value of user research.
- High School diploma or GED.
- Extensive experience using user research tools such as UserTesting.com.
- Proven ability to conduct user research and communicate findings in a compelling manner that drives resolution and understanding.
- Experience collaborating within multidisciplinary teams through the full product lifecycle using Agile/Scrum methodologies.
- Knowledge of qualitative and quantitative research methods.
- Strong communication skills to engage both business and technology stakeholders regarding end user needs and expectations.
- Previous experience in the Electric and Gas Utility industry.
- Degree in Human-Computer Interaction or a related field, or equivalent relevant business/technical experience.
- Proficiency with accessibility standards, web development, and mobile applications.
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