Primary Skills: SocialMedia-Expert, Writing-Advanced, Analytics-Intermediate, Engagement-Advanced, BrandWatch-ProficientLocation: San Diego, CA (Hybrid)(#LI-Hybrid)Contract: W2Duration: 12 months Pay Range:$55 - $60 Per Hour#LPJOB SUMMARY:The Social Media Community Manager will be pivotal in engaging with users across popular social channels such as Reddit, TikTok, Instagram, and Threads to foster positive word-of-mouth and enhance brand sentiment for TurboTax. This role involves close cooperation with both agency partners and internal teams (marketing, communications, and customer care) to leverage social listening tools like BrandWatch, synthesizing social voice-of-customer insights for strategic updates and managing brand reputation through crisis and content optimization. The successful candidate will support and enhance the brand's social presence through proactive posting, monitoring, and engagement strategies.JOB REQUIREMENTS: Engage actively with consumers across various social platforms to build and maintain positive brand sentiment. Collaborate with agency partners and cross-functional teams to gather and provide actionable insights from social listening tools. Handle crises and high-profile issues skillfully in coordination with senior leadership to protect and promote the brand's reputation. Analyze and derive insights from top-performing content and platform trends for content conceptualization and optimization. Support the brand's social media channels through regular publishing, vigilant monitoring, and engaging interactions.Must have Skills Proven expertise in social media platforms and community management. Strong analytical skills with experience in social VOX and report generation. Exceptional writing ability across various brands and channels.Industry Experience: Prior experience in software or technology brands, especially in tax preparation software, is preferred but not required.ABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT StaffingAs staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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