Project/Account Manager - Digital Content Operations

Cheil [pronounced ch-ALE] means "the best" in Korean-fitting for an ad agency built to help brands lead. At Cheil, we believe in the power of Connected Experiences-blending online, offline, and emerging touchpoints to deepen consumer engagement and drive measurable impact. We help brands grow by integrating experiential activations with data-driven, creatively led marketing strategies rooted in technology and cultural relevance. In the U.S., Cheil has been named one of Adweek's fastest-growing agencies for three consecutive years. We combine the strength of a global network with the agility of a start-up-delivering bold, scalable solutions with speed and precision. As part of the Cheil Worldwide network-one of the world's largest agency ecosystems-we operate in 46 countries with over 7,200 employees. Our network includes leading agencies McKinney, Barbarian, CYLNDR, and IRIS, expanding our reach and sharpening our expertise across disciplines and industries. We build what's next.Cheil USA is seeking a skilled and detail-oriented Project/Account Manager - Digital Content Operations to support web and app publishing initiatives for one of our key partners. Based in Englewood Cliffs, NJ, this hybrid role bridges cross-functional teams to ensure the timely, accurate execution of content updates across digital platforms-ranging from product registration flows to promotional campaigns and evergreen content. Key Responsibilities Act as the primary liaison between internal business stakeholders and delivery teams for digital content updates. Manage end-to-end coordination of web and app content requests-from intake and prioritization to execution and QA. Collaborate with local and global publishing teams to align on timelines, technical requirements, and publishing readiness. Draft clear project briefs and maintain trackers, timelines, and issue logs. Proactively identify risks, remove blockers, and escalate issues where needed. Uphold quality standards across UX, legal, accessibility, and functionality checks. Support post-launch validation and coordinate rollbacks or hotfixes as necessary.Required Qualifications 5-7 years of experience in project/account management or digital content operations. Strong proficiency with JIRA and related project/task management tools. Experience with Adobe Experience Manager (AEM) or other CMS platforms such as WordPress, Hybris, or Shopify. Exceptional organizational and communication skills, with experience interfacing across cross-functional teams. Comfortable managing multiple priorities in a fast-paced, matrixed environment. Self-starter who thrives in structured and ambiguous situations alike.Desired Qualifications PMP (Project Management Professional) certification. Experience supporting mobile app content workflows or push notifications. Familiarity with Confluence or similar collaboration tools. Understanding of accessibility and compliance best practices (e.g., WCAG, 508, legal copy). Experience working in enterprise or large-scale digital ecosystems.We offer competitive benefits including health coverage, PTO, 401k, hybrid work flexibility, and professional development opportunities.Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Pay Range: $90,000 - $150,000 per year