Social Media Manager

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• Create, curate, and manage engaging content for Ebony J Media Learning Center's social media platforms, including Facebook, Instagram, Twitter, and LinkedIn.
• Community Engagement: Respond to social media messages, comments, and inquiries promptly, providing exceptional customer service and building positive relationships with the audience.
• Content Calendar: Maintain and adhere to a well-structured content calendar to ensure consistent and timely postings that align with the organization's promotion calendar.
• Sales Promotion: Collaborate closely with the PR team to develop and execute social media strategies that support sales and promotional campaigns, ensuring a seamless connection between PR efforts and social media presence.
• Phone Support: Assist in answering and managing phone inquiries, providing information and support as needed.
• Audience Growth: Implement strategies to increase the organization's social media following and engagement, working to reach and exceed target goals.
• Analytics and Reporting: Monitor social media analytics to track performance, generate reports on key metrics, and make data-driven improvements to the social media strategy.
• Trending Topics: Stay updated on industry trends, emerging social media platforms, and relevant topics to incorporate innovative approaches and content.