Seattle Theatre Group is hiring: Audience Services Coordinator & Show Supervisor

Audience Services Coordinator & Show Supervisor

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Audience Services Coordinator & Show Supervisor

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Description

The Audience Services Coordinator & Show Supervisor provides excellent customer service both internally and externally. A key part of this role is effective communication and maintaining high standards in relationships with patrons, colleagues, partners, and diverse stakeholders. Ability to be a team player capable of working independently and collaboratively. This position also ensures the smooth preparation, reporting, and operation of live shows. This position00 earns between $23.88 and $33.44/hour and receives medical, dental, vision, Life, STD and LTD insurance as well as paid vacation, sick/safe time and holidays.

Job Details

Description

The Audience Services Coordinator & Show Supervisor provides excellent customer service both internally and externally. A key part of this role is effective communication and maintaining high standards in relationships with patrons, colleagues, partners, and diverse stakeholders. Ability to be a team player capable of working independently and collaboratively. This position also ensures the smooth preparation, reporting, and operation of live shows. This position00 earns between $23.88 and $33.44/hour and receives medical, dental, vision, Life, STD and LTD insurance as well as paid vacation, sick/safe time and holidays.

This role requires flexibility due to changing weekly responsibilities and the need to support special projects quickly. The candidate must excel in time management, prioritization, and attention to detail. Work is performed on-site at any of our six venues and the administrative office, with occasional remote options as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Customer Service

• Respond to emails and phone calls for our customer service inboxes such as Box Office, Accessibility, Group Sales, and THING Festival.
• Regularly cover lunch breaks for our walk-up sales window staff and fill in at that workstation as needed.
• Rotate through Show Supervisor team coverage of our dedicated ticketing inbox that serves internal colleagues, partners, clients, promoters, and artist management.
  
  

Show Supervision

• Supervise box office operations and show staff during live performances.
• Resolve patron customer service issues and escalations.
• Collaborate with Front of House staff to address seating concerns.
• Troubleshoot ticketing software and equipment problems.
• Prepare and distribute pre-show reports, end-of-show reports, and will call lists.
• Handle staff and volunteer requests for complimentary tickets.
• Fulfill client ticket orders, monitor ticket holds, facilitate guest lists, and meet other artist needs.
  
  

Administrative Support

• Create and maintain internal information documents for the THING festival.
• Build online sales promo codes for various in-house ticket offers
• Backup coverage on Counts reporting and inbox responses.
• Assist with out-of-office messaging updates for voicemail and email.
  
  

Other duties may be assigned as needed, with flexibility to take on new roles or responsibilities as the company evolves. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Prior box office or performing arts venue experience preferred.
• Demonstrated customer service experience required.
• Previous experience supervising employees preferred.
• Knowledge of Ticketmaster Archtics ticketing software preferred.
• Proficient PC skills and the ability to learn new software.
• Excellent written and verbal communication skills.
• Ability to take direction and act independently.
• Basic math and accounting proficiency.
• Ability to regularly problem-solve with tact and diplomacy.
• Thrives in a fast-paced environment while maintaining consistency and attention to detail.
• Consistent and punctual attendance required.
  
  

Physical Requirements

• Vision – corrected vision close to 20/20 is necessary to use the computer screen effectively.
• Sitting/Standing/Walking – most of the time is spent seated or standing at a counter.
• Ability to navigate up and down stairs.
  
  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Performing Arts

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