Patient Communication Center Specialist II-Baseline West Job at Mountain Park He

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Brief Description

The Patient Communication Specialist II (PCS II) is responsible for making outbound calls and receiving inbound calls, messages, and chats regarding topics that include but are not limited to explaining billing statements, collecting past due balances, and setting up payment arrangements.

Essential Functions

• Uses an automated dialer to make outbound calls to existing patients with the intent to collect payment on past due balances and negotiate payment arrangements.
• Investigates and resolves patient questions regarding the amount owed to the business and explains all payment options available.
• Overcomes objections to payment collections and assists patients in developing a mutually agreed upon plan for account settlement.
• Makes outbound calls to confirm medical and eligibility appointments.
• Receives inbound calls to assist new patients with registering as a new patient, scheduling/rescheduling, and canceling appointments as requested.
• Ensures calls from outside clinics/doctor’s offices reach the correct department for call resolution.
• Responds to escalated/priority calls, questions, and inquiries.
• Maintains regular and predictable attendance and adheres to daily schedule.
• Performs other duties as assigned.

Position Qualifications

Minimum Qualifications:

• 1+ years of call center experience.
• High school diploma or GED.

Preferred Qualifications:

• 1+ year experience using call center software such as CRM or telephony systems.
• 6+ months of experience in collections or related financial fields.
• Bilingual in English and Spanish.

Additional Details

• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industry: Public Health

This job is active and accepting applications.