Help Desk Services Specialist (00843A) – Library Specialist I – Full-time Job at

DATE ENTERED: August 19, 2025
POSITION: Help Desk Services Specialist (00843A) – Library Specialist I – Full-time
LOCATION: Old Dominion University Libraries, Norfolk, VA 23529
APPLY BY: 08/29/2025 at 5:00 P.M

The position provides library services to users of the Perry and Music Libraries. In addition to serving users, the position supports operations such as contributing to reports, policies, procedures, and hiring, training, and supervising student assistants.

Required Qualifications

• Demonstrated knowledge of effective customer service and problem resolution techniques
• Problem solving and critical thinking skills
• Skills in word processing and spreadsheet applications
• Effective interpersonal, oral, and written communication skills
• Time management and organizational skills to meet deadlines
• Ability to work well independently and in diverse team environments
• Ability to follow and interpret policies and procedures in detailed work
• Experience with Microsoft Office applications, especially Word and Excel
• Customer service experience in a busy public setting
• Experience with reporting statistics
• Leadership and supervisory experience

Preferred Qualifications

• Experience working in a library
• Knowledge of library systems, services, and organization
• Experience with integrated library systems and circulation functions
• Experience with media equipment
• Experience in higher education
• Knowledge of Library of Congress classification system
• Supervisory experience

To review the full position requirements and submit an application, please visit https://jobs.odu.edu/postings/23839 and follow the online instructions.

Old Dominion University is committed to providing equal employment, educational, and social opportunities for all persons, without regard to race (including traits associated with race such as hair texture, hair type, and protective hairstyles like braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation, or genetic information. Minoritized communities, women, veterans, and individuals with disabilities are encouraged to apply.

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