Prince George's County
Public Safety Communications Operations Division Manager
Prince George's County, Upper Marlboro, MD, US, 20792
Duration: Full Time
Salary: $79,610.00 - $171,726.00 Annually
Location : PSCC - Bowie, MD
Job Type: Probationary FT
Job Number: 09719
Department: Office of Homeland Security
Division: PSC Operations
Opening Date: 08/25/2025
Closing Date: 9/24/2025 11:59 PM Eastern
FLSA: Exempt
Nature and Variety of Work
Come join our team!
Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
The Prince George's County Government Office of Homeland Security (OHS) is currently seeking qualified applicants to fill a permanent full time
Public Safety Communications Operations Division Manager (Administrative Specialist I) position, grade G29, within its Public Safety Communications (PSC) Division.
About the Position:
This is a professional position with the Office of Homeland Security, Public Safety Communications Operations Division. The person in this position coordinates directly with the OHS/PSC Division Chief and OHS/PSC Deputy Director to ensure the accuracy, efficiency, and effectiveness of public safety emergency call processing and personnel are trained to State, industry and local standards. Prince George's County's 9-1-1 Specialists are the public's focal point of public safety response and carry responsibility for the safety of other first responders. This position is a critical component in the daily operation of the 9-1-1 Emergency Communications Center and the overall public safety continuum.
About the Agency
The Office of Homeland Security (OHS) was developed as a result of legislation passed in 2003. This new agency incorporated critical emergency response entities that were previously part of other agencies. Public Safety Communications (PSC), which included all County 9-1-1, emergency dispatch and radio system support, had been part of the Office of Information Technology and Communications (OITC). The Emergency Management Division (EM) was within the Fire/EMS Department. EM and PSC were combined under the leadership of the Deputy Chief Administrative Officer for Public Safety/Director of Homeland Security, forming the Office of Homeland Security. The legislation and resulting changes to the Charter, spelled out the separate and distinct missions assigned to EM and PSC.
Examples of Work
The following are examples of tasks and responsibilities associated with this position.
•Coordinate the OHS/PSC Operations Division to ensure efficient and exceptional emergency communications services for the residents of Prince George's County while maintaining quality support to all interfacing public safety agencies.
•Ensure more than 1.5 million requests for service are processed within agency requirements, state mandates, and industry standards.
•Ensure more than 1.2 million emergency calls for service per year are dispatched within agency requirements, industry standards, and public safety agency guidelines.
•Enforces policies and procedures, and ensures compliance with legislatively mandated 9-1-1 Specialist training, education, and certification programs.
•Manage and oversee 9-1-1, Law Enforcement Dispatch, and Fire/EMS Dispatch and Training areas of OHS/PSC.
•Serves as project manager for complex operational and high-level technical projects. Manage special projects as assigned by the Division Chief or Deputy Director.
•Assist with the development and maintenance of comprehensive operational policies and procedures for OHS/PSC Operations Division.
•Maintain liaison with other counties, states, and municipalities to coordinate related professional emergency communications services.
•Prepare and distribute regularly scheduled reports from electronic data systems.
•Ensure disciplinary investigations and actions are carried out in keeping with Personnel Law, the PCEA Collective Bargaining Agreement, and agency procedures.
•Represent the Deputy Director and Prince George's County by actively participating in meetings and attending events with various Civic, County, Municipal, State, Regional and Federal private organizations.
Qualifications
An equivalent combination of education, experience, and training which provide the required knowledge, skills, and abilities may be considered.
Please note there is no equivalency for the required management and supervisory experience.
Preferred Qualifications
Additional Information
Job Location: 17321 Melford Boulevard, Bowie, Maryland and 9-1-1/Dispatch Back-Up Center at 7915 Anchor Street, Landover, Maryland.
Due to the public safety function and confidential nature of the work content, this position offers limited opportunity for telework.
Conditions of Employment: Upon selection, the candidate must:
Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at
INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.
Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace
General Plan Information:
The Prince George's County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following:
For additional details, please visit:
01
I acknowledge and understand that the responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. My responses will be used to determine whether or not I possess the minimum qualifications required for the position.
02
*What best describes your highest level of completed education?
03
Do you have a Master's Degree in one of the following majors?
04
Do you have a valid driver's license?
05
Do you have experience managing staff in public safety call centers or emergency communications centers?
06
How many years of management level work experience do you have in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch Emergency Communications Center?( A large emergency communications center receives and processes more than 700,000 calls per year.)
07
Based on your response to question 6, please explain your management work experience in a large, combined emergency communication center (9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch). Please list your title, responsibilities, dates of employment, employers, positions that you managed and number of reports. This is required. Answers such as "See Resume" or left blank will not be accepted.
08
How many years of experience do you have overseeing and implementing complex 9-1-1 and dispatch projects and initiatives in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch Emergency Communications Center?
09
Based on your response to question 8, please explain your experience implementing and overseeing complex 9-1-1 dispatch projects and initiatives for a large, combined emergency communication center (9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch). Please list responsibilities, dates of employment, employers and information on projects and initiatives. This is required. Answers such as "See Resume" or left blank will not be accepted.
10
How many years of work experience do you have managing entry level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist personnel?
11
Based on your response to the previous question, please explain your experience managing entry-level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist in a large, combined emergency communication center. Please list your dates of employment, employers, positions and number of staff that you managed. This is required. Answers such as "See Resume" or left blank will not be accepted.
12
How many years of progressively responsible work experience do you have in government activities related to public safety communications centers?
13
Are you proficient in MS Office Programs (Word, Excel, PowerPoint, Outlook) and Adobe?
14
Please check which of the following certifications you hold, if any. Check all that apply.
15
This is an essential public safety position. Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Required Question
Location : PSCC - Bowie, MD
Job Type: Probationary FT
Job Number: 09719
Department: Office of Homeland Security
Division: PSC Operations
Opening Date: 08/25/2025
Closing Date: 9/24/2025 11:59 PM Eastern
FLSA: Exempt
Nature and Variety of Work
Come join our team!
Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
The Prince George's County Government Office of Homeland Security (OHS) is currently seeking qualified applicants to fill a permanent full time
Public Safety Communications Operations Division Manager (Administrative Specialist I) position, grade G29, within its Public Safety Communications (PSC) Division.
About the Position:
This is a professional position with the Office of Homeland Security, Public Safety Communications Operations Division. The person in this position coordinates directly with the OHS/PSC Division Chief and OHS/PSC Deputy Director to ensure the accuracy, efficiency, and effectiveness of public safety emergency call processing and personnel are trained to State, industry and local standards. Prince George's County's 9-1-1 Specialists are the public's focal point of public safety response and carry responsibility for the safety of other first responders. This position is a critical component in the daily operation of the 9-1-1 Emergency Communications Center and the overall public safety continuum.
About the Agency
The Office of Homeland Security (OHS) was developed as a result of legislation passed in 2003. This new agency incorporated critical emergency response entities that were previously part of other agencies. Public Safety Communications (PSC), which included all County 9-1-1, emergency dispatch and radio system support, had been part of the Office of Information Technology and Communications (OITC). The Emergency Management Division (EM) was within the Fire/EMS Department. EM and PSC were combined under the leadership of the Deputy Chief Administrative Officer for Public Safety/Director of Homeland Security, forming the Office of Homeland Security. The legislation and resulting changes to the Charter, spelled out the separate and distinct missions assigned to EM and PSC.
Examples of Work
The following are examples of tasks and responsibilities associated with this position.
•Coordinate the OHS/PSC Operations Division to ensure efficient and exceptional emergency communications services for the residents of Prince George's County while maintaining quality support to all interfacing public safety agencies.
•Ensure more than 1.5 million requests for service are processed within agency requirements, state mandates, and industry standards.
•Ensure more than 1.2 million emergency calls for service per year are dispatched within agency requirements, industry standards, and public safety agency guidelines.
•Enforces policies and procedures, and ensures compliance with legislatively mandated 9-1-1 Specialist training, education, and certification programs.
•Manage and oversee 9-1-1, Law Enforcement Dispatch, and Fire/EMS Dispatch and Training areas of OHS/PSC.
•Serves as project manager for complex operational and high-level technical projects. Manage special projects as assigned by the Division Chief or Deputy Director.
•Assist with the development and maintenance of comprehensive operational policies and procedures for OHS/PSC Operations Division.
•Maintain liaison with other counties, states, and municipalities to coordinate related professional emergency communications services.
•Prepare and distribute regularly scheduled reports from electronic data systems.
•Ensure disciplinary investigations and actions are carried out in keeping with Personnel Law, the PCEA Collective Bargaining Agreement, and agency procedures.
•Represent the Deputy Director and Prince George's County by actively participating in meetings and attending events with various Civic, County, Municipal, State, Regional and Federal private organizations.
Qualifications
- Master's Degree from an accredited College or University in Business Administration, Public Administration, or a closely related field.
- Two (2) years of progressively responsible experience in governmental activities
- Two (2) years of management level work experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center. (A large emergency communications center receives and processes more than 700,000 calls per year.)
- Two (2) years of experience successfully overseeing and implementing complex 9-1-1 and dispatch projects and initiatives in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.
- Two (2) years of experience managing entry level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist personnel. in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.
- Must possess and maintain a valid driver's license at the time of application.
An equivalent combination of education, experience, and training which provide the required knowledge, skills, and abilities may be considered.
Please note there is no equivalency for the required management and supervisory experience.
Preferred Qualifications
- Nine (9) years of progressively responsible experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.
- Five (5) years of management-level work experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.
- Two (2) years of dispatcher experience with ability to answer and process 9-1-1 calls and dispatch both Law Enforcement and Fire/EMS personnel when needed.
- Five (5) years of experience serving in a leadership/chairperson role in state, regional, national or local committees that provide recommendations for adoption of 9-1-1, dispatch, and related technology policies and procedures.
- Possession of a valid Maryland automobile operator's license. Must possess and maintain a valid driver's license at the time of application.
- Possession of valid and current International Academy of Emergency Dispatch (IAED) Emergency Medical (EMD), Fire (EFD), and Police Dispatch (EPD) certifications and associated quality assurance (EMD-Q, EFD-Q, and EFD-Q) certifications or comparable Emergency Call Taking certifications for Medical, Fire and Police Dispatch. Applicants with comparable certifications will be required to obtain the IAED EMD, EFD & EPD certifications within 60 days of employment.
- Possession of valid and current Telecommunicator Officer (CTO) and Instructor I certifications (or equivalent).
- Industry recognized professional-Level accreditation such as Emergency Number Professional (ENP), Certified Public Safety Executive (CPE), Center Manager Certification Program (CMCP), or Registered Public-Safety Leader (RPL).
- Proficient skill level in modern office equipment, computers, and applications, including Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, as well as other software applications for data management, document preparations, and presentations.
- Proficiency in the combined use of IAED AQUA software, NICE Logging Recorder Systems, VESTA 9-1-1 system, and Motorola Premier One CAD system to perform quality assurance analysis and create and submit ad hoc reports.
- Project Management Certification combined with two (2) years of experience in the completion of large technical public safety and dispatch/9-1-1 related projects.
- All 9-1-1 Specialist training and certifications as required by the State of Maryland.
Additional Information
Job Location: 17321 Melford Boulevard, Bowie, Maryland and 9-1-1/Dispatch Back-Up Center at 7915 Anchor Street, Landover, Maryland.
Due to the public safety function and confidential nature of the work content, this position offers limited opportunity for telework.
Conditions of Employment: Upon selection, the candidate must:
- Must possess and maintain a valid driver's license at the time of application.
- Must be able to work nights, weekends, or rotating shift work when required.
- Must have all required certifications listed within the job posting at the time of application.
- Must meet all training and performance standards and demonstrate proficiency as required by the agency.
- Must wear and use agency issued uniforms, headsets, protective apparel, and equipment in the performance of their assigned duties.
- Must successfully pass thorough preemployment checks which may include reference checks, background investigations, motor vehicle background check and drug screenings, where applicable.
- This is an essential public safety position. Essential employees are required to report during standard or non-standard hours as operations necessitate, or during emergencies, and are expected to report or remain at work when other County employees are granted Administrative Leave.
Selection Process (may include):
1. An evaluation and confirmation of training and experience and/or certifications
2. One or more interviews
3. Skills testing
4. A pre-employment Security-Sensitive background investigation
5. A pre-employment drug test and physical examination
Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at
INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.
Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace
General Plan Information:
The Prince George's County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)
- Group Term Life Insurance
- Long & Short-Term Disability
- Flexible Spending Accounts
- Dependent Care Assistance Program
- Health Care Flexible Spending Account
- Paid Leave (Annual, Personal, & Sick)
- 13 Paid Holidays
- Retirement Benefits
- Defined Benefit Pension Plan
- Employer Contribution Rate-11.71%
- Supplemental Pension Plan
- Employee Contribution Rate (Pre-Tax)-3.48%
- 457(b)
- 403(b)
- Defined Benefit Pension Plan
- Employee Discounts
- Employee Assistance Program
- Voluntary Benefits
- Critical Illness
- Whole Life Insurance
- Accident Insurance
- Legal Services
For additional details, please visit:
01
I acknowledge and understand that the responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. My responses will be used to determine whether or not I possess the minimum qualifications required for the position.
- Yes
- No
02
*What best describes your highest level of completed education?
- High School Diploma/G.E.D.
- Some College
- Associate Degree
- Bachelor's Degree
- Master's Degree or JD
- Doctorate/PhD
- I have not completed High School and do not have a GED
03
Do you have a Master's Degree in one of the following majors?
- Business Administration
- Public Administration
- Law Enforcement
- Emergency Management
- Other Related Field
- Other Unrelated Field
- I do not have a Master's Degree
04
Do you have a valid driver's license?
- Yes
- No
05
Do you have experience managing staff in public safety call centers or emergency communications centers?
- Yes
- No
06
How many years of management level work experience do you have in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch Emergency Communications Center?( A large emergency communications center receives and processes more than 700,000 calls per year.)
- No experience
- Less than 1 year of management experience in a large emergency communications center
- 1 year of management experience in a large emergency communications center
- 2 years of management experience in a large emergency communications center
- 3 years of management experience in a large emergency communications center
- 4 years of management experience in a large emergency communications center
- 5 or more years of management experience in a large emergency communications center
07
Based on your response to question 6, please explain your management work experience in a large, combined emergency communication center (9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch). Please list your title, responsibilities, dates of employment, employers, positions that you managed and number of reports. This is required. Answers such as "See Resume" or left blank will not be accepted.
08
How many years of experience do you have overseeing and implementing complex 9-1-1 and dispatch projects and initiatives in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch Emergency Communications Center?
- No experience
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 or more years
09
Based on your response to question 8, please explain your experience implementing and overseeing complex 9-1-1 dispatch projects and initiatives for a large, combined emergency communication center (9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch). Please list responsibilities, dates of employment, employers and information on projects and initiatives. This is required. Answers such as "See Resume" or left blank will not be accepted.
10
How many years of work experience do you have managing entry level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist personnel?
- No experience
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 or more years
11
Based on your response to the previous question, please explain your experience managing entry-level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist in a large, combined emergency communication center. Please list your dates of employment, employers, positions and number of staff that you managed. This is required. Answers such as "See Resume" or left blank will not be accepted.
12
How many years of progressively responsible work experience do you have in government activities related to public safety communications centers?
- No Experience
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 or more years
13
Are you proficient in MS Office Programs (Word, Excel, PowerPoint, Outlook) and Adobe?
- YES
- NO
14
Please check which of the following certifications you hold, if any. Check all that apply.
- Project Managment Certification
- Telecommunicator Officer (CTO) and Instructor I certifications (or equivalent).
- Academy of Emergency Dispatch (IAED) Emergency Medical (EMD), Fire (EFD), and Police Dispatch (EPD) certifications
- Quality assurance (EMD-Q, EFD-Q, and EFD-Q) certifications
- Emergency Call Taking certifications for Medical, Fire and Police Dispatch
- I do not have any of the above certifications
15
This is an essential public safety position. Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
- Yes
- No
Required Question