Event Services Supervisor - Audio Visual, Event Technology Job at Pinnacle Live
Pinnacle Live, Old Greenwich, CT, US, 06870
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Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. Were looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Description
Event Services Supervisor
Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. Were looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary
The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing overall positive experiences for our guest/client.
Essential Functions
- Supervise non-union, union, and contract labor to ensure all setup and strikes are completed according to Pinnacle Lives standards.
- Ensure AM and PM shifts receive clear communication of daily expectations and all log information is detailed and complete
- Greet guests/clients before the event and provide clear instructions on how to operate equipment
- Provide continued communication with clients to ensure the success of all events.
- Follow through on all client requests and look for opportunities to enhance the clients event
- Ensures all inventory is in good working order and in rental condition
- Complies and enforces all Company security and safety measures
- Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
- Ensure any lost, stolen, or damaged equipment is immediately reported to the supervisor
- Continually work toward updating and improving technical skills
- Provide continued communication with the client to ensure the success of all events
- Maintain accurate client event information in the Companys billing/event order system
- Review invoice with the client and obtain clients signature on invoice and add-ons
- Ensure all Company occupied areas are clean, organized, and up to Company standards
- Perform other duties as assigned.
- Extended business hours and weekends will be required.
- Two (2) to three (3) years prior experience in the audio-visual and/or hospitality industry.
- Two (2) years of advanced audio and visual experience in a theatrical or live event environment.
- Computer proficiency
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Strong technical aptitude
- Planning ability; able to plan ahead and prioritize
- Excellent organizations skills
- Strong interpersonal skills
- Strong verbal, listening, and written communication skills
- Strong customer focus
- Strong team player orientation
Benefits
- Generous time off with PTO, holidays and sick/personal days
- 401k with a contribution match
- Insurances; health, vision, dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management and Manufacturing-
Industries
Events Services
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