SuccessFactors is hiring: Senior User Experience Design Specialist in Bellevue

Senior User Experience Design Specialist

Concur Technologies, Inc. seeks a Senior User Experience Design Specialist at our Bellevue, WA location to work in a dedicated project team and support other UIDs or UXAs in this project area.

Expectations and tasks include:

• Provide product usability, and evaluation and support to product development teams in projects, including the analysis and investigation of applications or systems of high complexity.
• Responsible for UI delivery outcomes of assigned projects and sub projects.
• Work independently within a broad area of responsibility by following the defined policies and processes and contribute to milestones.
• Plan and schedule field research activities.
• Assess usability problems caused by implementation errors or IT customization and integration across SAP products and with external products often in conjunction with consulting domain experts.
• Plan and schedule usability studies that can test UI standard building blocks and pattern concepts independent of specific product domains.
• Accurately collect and record formative data without introducing experimental observer bias.
• Use design UX tools to solve complex UI issues.
• Explain all UX UCD processes and tools to others, and coach them, including reviewing and editing test scripts, use cases, and UI validation documents.
• Lead interactive customer product demo and discussion.
• Engage in an active dialog with customer at the task level to elicit user requirements on both the usability and functional scope.
• Transfer use case definitions into complete UI designs for products of high complexity or that require free style UI's.
• Create UI proposals where the interaction model must be unique for the data being presented.
• Create very high-fidelity prototypes of sufficient completeness which can be used for usability testing with formative testing methods.
• Create animations for communication of specific interaction details.
• Create product line specific guidelines.
• Develop proposals for UI patterns and building blocks to solve detailed interaction problems capable of becoming a SAP UI Guideline.
• Specify UI models for new UI behavior like auto layout.
• Propose technical solutions to discontinuities caused by integrating multiple older UI technologies.
• Support the identification of actions, objects, status information and UI properties like Icons.

Education and occupational experience:

Bachelors degree or foreign equivalent in Information Technologies, User Experience Design, Human Computer Interaction, Graphic Design, Visual Design, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Masters degree or foreign equivalent in Information Technologies, User Experience Design, Human Computer Interaction, Graphic Design, Visual Design, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/skills and competencies experience:

Experience must involve four (4) years in the following:

• Conducting UX research and analysis to gain deep insights into user behaviors, needs, or pain points;
• Creating key product artifacts, including user personas, workflows, journey maps, and storyboards, to accurately represent target user profiles and guide development;
• Designing enterprise-scale B2B (business-to-business) software experiences to solve complex business challenges and enhance user experiences;
• Designing comprehensive mobile applications (iOS and Android native) in compliance with Apple HIG (Human Interface Guidelines) and Google Material Design principles;
• Utilizing Xcode and Android Studio to evaluate in-progress mobile builds to ensure design fidelity, functionality, and content accuracy;
• Generating product guides and propose UI patterns to ensure consistency and coherence across products and platforms;
• Designing interfaces that comply with WCAG (Web Content Accessibility Guidelines) and are optimized for assistive technologies, including screen readers and adaptive keyboards;
• Performing accessibility testing using JAWS, NVDA, or VoiceOver to ensure inclusivity and usability;
• Applying principles of typography, color theory, and layout to produce visually appealing and user-friendly designs across both web and mobile platforms; and
• Axure, Sketch, Figma, and Adobe Creative Cloud (XD, Photoshop, Illustrator, After Effects, InDesign, and Dreamweaver).