Four Seasons Hotel
Reservations & Communications Assistant Manager
Four Seasons Hotel, Orlando, Florida, us, 32885
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
About the role: Four Seasons Resort Palm Beach is seeking a Reservations & Communications (ResComm) Assistant Manager to join our talented Sales & Marketing team! Don't miss this unique opportunity to be part of our award-winning team, while beginning your career with the world's leading luxury hotel company! Four Seasons Resort Palm Beach is part of a shared services collection with shared ownership that encompasses Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale. The ability to embrace, collaborate, and support the “Shared-Services Model” while aligning efficiencies within the hotel cluster is crucial. The ideal candidate is a self-motivated, driven individual who possesses strong communication skills, revenue, and reservations experience, along with the ability to manage and motivate a ResComm team. This role is based at Four Seasons Resort Palm Beach (PBF) your home hotel and reports to the Senior Director of Reservations. The ability to travel and work on-site at any of the South Florida properties as required with notice is essential. What you will do: The position is responsible for generating rooms reservations, restaurant reservations, spa reservations and other revenue generating activities by coaching and counseling an experienced team of Guest Experience Sales Specialists to increase conversation rates and close new business while delivering a superior guest experience. Responsibilities will include talent leadership and development, focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Sales and Marketing Team and Worldwide Reservations Office. What you bring: College degree or equivalent
Up to three years’ experience in reservations, revenue, front office, or concierge leadership capacity as well as experience in leading a team with Four Seasons or another related organization
Strong communication and interpersonal skills that are friendly and helpful in disposition
Strong reading, writing and oral proficiency in the English language
Knowledge of and ability to operate computer equipment and required systems
Basic knowledge of hotel operations and reservation sales process
Ability to remain calm during challenging situations
Strong problem-solving skills, ability to handle difficult situations and guests
Ability to multi-task in a high volume and demanding environment
Ability to create a motivating work environment
What we offer: Competitive Salary & Wages Complimentary Health Insurance Benefits 401(k) Retirement Plan Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals … and so much more! Schedule & Hours: This is a full time position. Must be flexible and able to work weekdays, weekends, holidays, evening/overnight shifts. Work Authorization: US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf #J-18808-Ljbffr
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
About the role: Four Seasons Resort Palm Beach is seeking a Reservations & Communications (ResComm) Assistant Manager to join our talented Sales & Marketing team! Don't miss this unique opportunity to be part of our award-winning team, while beginning your career with the world's leading luxury hotel company! Four Seasons Resort Palm Beach is part of a shared services collection with shared ownership that encompasses Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale. The ability to embrace, collaborate, and support the “Shared-Services Model” while aligning efficiencies within the hotel cluster is crucial. The ideal candidate is a self-motivated, driven individual who possesses strong communication skills, revenue, and reservations experience, along with the ability to manage and motivate a ResComm team. This role is based at Four Seasons Resort Palm Beach (PBF) your home hotel and reports to the Senior Director of Reservations. The ability to travel and work on-site at any of the South Florida properties as required with notice is essential. What you will do: The position is responsible for generating rooms reservations, restaurant reservations, spa reservations and other revenue generating activities by coaching and counseling an experienced team of Guest Experience Sales Specialists to increase conversation rates and close new business while delivering a superior guest experience. Responsibilities will include talent leadership and development, focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Sales and Marketing Team and Worldwide Reservations Office. What you bring: College degree or equivalent
Up to three years’ experience in reservations, revenue, front office, or concierge leadership capacity as well as experience in leading a team with Four Seasons or another related organization
Strong communication and interpersonal skills that are friendly and helpful in disposition
Strong reading, writing and oral proficiency in the English language
Knowledge of and ability to operate computer equipment and required systems
Basic knowledge of hotel operations and reservation sales process
Ability to remain calm during challenging situations
Strong problem-solving skills, ability to handle difficult situations and guests
Ability to multi-task in a high volume and demanding environment
Ability to create a motivating work environment
What we offer: Competitive Salary & Wages Complimentary Health Insurance Benefits 401(k) Retirement Plan Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals … and so much more! Schedule & Hours: This is a full time position. Must be flexible and able to work weekdays, weekends, holidays, evening/overnight shifts. Work Authorization: US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf #J-18808-Ljbffr