CACI International
Sr. System Administrator - Unified Communications
CACI International, Washington, District of Columbia, us, 20022
Sr. System Administrator - Unified Communications
CACI is seeking a growth-oriented, execution-focused Senior Unified Communications (UC) Systems Administrator to support our Department of Homeland Security (DHS) business area, specifically the IT operations of DHS USCIS. The ideal candidate will provide administration for daily operations of Video Teleconferencing, Video Streaming, and Digital Signage. This role involves primary operator responsibility for UC services delivery (voice, video, and data) across the enterprise, including customer interface and operational issue resolution. Working under the UC Task Lead in a fast-paced and collaborative Agile, DevSecOps environment, the position requires strong analytical, problem-solving, and decision-making skills. This is a remote position but the selected candidate must be based in the Washington DC Metropolitan Area. Responsibilities include: Responsible for maintenance and daily analysis and performance of all the Core UC hardware and software system administration. Support customer VTC bridge sessions, LiveStream events, software VTC desktop users. Support Avaya For Skype API desktop softphone support and installations. Provide ancillary support for Q-Flow installations and Digital Signage implementations. Assistance and provide expertise related to Connected Sign digital signage usage, support and modification. Provide on-demand support for all local UC O&M concerns. Provide support of a new Enterprise network-fax/efax service, and ongoing customer support functions as needed. Administer the day-to-day Multi-media Enterprise needs. Maintain and update skillset as it relates to what are coming trends in UC technologies. Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services as needed. Communicate proactively and effectively with customers. Fully engaged in the implementation of a DevOps practices for supporting IT. Responsible for operational availability of all the systems hosted on the infrastructure. Support information assurance process in a technical role. Assist and mentor junior members on the team. Qualifications include: US citizen; Able to obtain DHS Public Trust clearance and USCIS EOD to start work. Bachelors degree in Computer Science, MIS, related field and 4-5 years related experience; or a MS and 4 years of experience; or the equivalent. 3+ years of experience delivering enterprise-level Video Conferencing along with teleconferencing, Video Streaming and Digital Signage experience in UC environment. Expert knowledge and experience of UC solutions from the vendors Microsoft, ConnectedSign, Polycom, Cisco, vBrick and Avaya. 3+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in a fast-paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype. Skillset equivalent to Cisco CCNA Collaboration or higher certification. Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions.
CACI is seeking a growth-oriented, execution-focused Senior Unified Communications (UC) Systems Administrator to support our Department of Homeland Security (DHS) business area, specifically the IT operations of DHS USCIS. The ideal candidate will provide administration for daily operations of Video Teleconferencing, Video Streaming, and Digital Signage. This role involves primary operator responsibility for UC services delivery (voice, video, and data) across the enterprise, including customer interface and operational issue resolution. Working under the UC Task Lead in a fast-paced and collaborative Agile, DevSecOps environment, the position requires strong analytical, problem-solving, and decision-making skills. This is a remote position but the selected candidate must be based in the Washington DC Metropolitan Area. Responsibilities include: Responsible for maintenance and daily analysis and performance of all the Core UC hardware and software system administration. Support customer VTC bridge sessions, LiveStream events, software VTC desktop users. Support Avaya For Skype API desktop softphone support and installations. Provide ancillary support for Q-Flow installations and Digital Signage implementations. Assistance and provide expertise related to Connected Sign digital signage usage, support and modification. Provide on-demand support for all local UC O&M concerns. Provide support of a new Enterprise network-fax/efax service, and ongoing customer support functions as needed. Administer the day-to-day Multi-media Enterprise needs. Maintain and update skillset as it relates to what are coming trends in UC technologies. Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services as needed. Communicate proactively and effectively with customers. Fully engaged in the implementation of a DevOps practices for supporting IT. Responsible for operational availability of all the systems hosted on the infrastructure. Support information assurance process in a technical role. Assist and mentor junior members on the team. Qualifications include: US citizen; Able to obtain DHS Public Trust clearance and USCIS EOD to start work. Bachelors degree in Computer Science, MIS, related field and 4-5 years related experience; or a MS and 4 years of experience; or the equivalent. 3+ years of experience delivering enterprise-level Video Conferencing along with teleconferencing, Video Streaming and Digital Signage experience in UC environment. Expert knowledge and experience of UC solutions from the vendors Microsoft, ConnectedSign, Polycom, Cisco, vBrick and Avaya. 3+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in a fast-paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype. Skillset equivalent to Cisco CCNA Collaboration or higher certification. Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions.