Healthcare Businesswomen's Association
Executive Director, NPS Content Planning & Standards
Healthcare Businesswomen's Association, East Hanover, New Jersey, us, 07936
Job Description Summary
This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely.
Up to 27 potential launches expected in the next 5 years at Novartis. The Novartis Patient Support team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? Wed love to hear from you.
The Executive Director, NPS Content Planning & Standards will be responsible for design-ing and delivering the best omni-channel content experiences for patients, practices, and in-ternal customers. This individual will lead the Content Planning & Execution organization and will be responsible for designing, building, and delivering enterprise content on our NPS plat-forms to provide the best patient support to our customers, including start forms, emails, fax-es, text messages, websites, call materials, field materials, print and digital materials, etc.
The role will translate very complex reimbursement information into simplified key messages that are intuitive to understand and meet the needs of our customers, thereby delivering the best experience design. To do this successfully, this individual will bring a strong customer voice into all key enterprise content design decisions. This individual will also possess a deep understanding of our NPS programs, technology, processes and operations.
Job Description Key Responsibilities: Lead and manage the performance of the
NPS
Content Planning & Standards
organization (6-8 FTEs) by demonstrating a very strong understanding of patient services, including business processes, technology landscape, operational flows, program design, and operational challenges. Demonstrate deep understanding of the patient services landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, consent / opt-outs, and ongoing refill management solutions, for all product archetypes. Single point of accountability for today and tomorrows content design, development, and approval (MAP/FUSE) of all NPS enterprise content / templates, including start forms, emails, faxes, text messages, websites, call materials, field materials, print and digital materials, etc. Partner with NPS Experience Design team to user testing capabilities to inform
simple and seamless content experiences
that
deliver against NPS strategic imperatives . Responsible for design, measurement, and integration of voice of customer (VOC) into all NPS content experiences. Manage department budget and resources including third-party agencies, relationships, and deliverables; Creatively solve for missing information using internal and external sources. increase awareness and expertise of content design best practices, standards and methods leading to more effective business management. Essential Requirements: BA degree, MBA or advanced degree preferred. 10+ years
of pharmaceutical, biotech or healthcare industry Minimum of 2 years
of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBs Demonstrated understanding within the Patient services technology landscape. Product management experience in delivering customer service experience by leveraging omni-channel technologies. Demonstrated ability to design, develop, and deliver content and template to patients and customers. Business acumen - ability to link multiple insights across brands and channels to generate insights, prioritize business questions and develop effective recommendations. Agency leadership experience required. The pay range for this position at commencement of employment is expected to be between: $214,900.00 and $399,100.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period.Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $214,900.00 - $399,100.00
Skills Desired Agility, Asset Management, Business Strategy, Commercial Excellence, Cross-Functional Collaboration, Customer Orientation, Digital Marketing, Healthcare Sector Understanding, Influencing Skills, Inspirational Leadership, Marketing Strategy, Medical Affairs, Negotiation Skills, People Management, Priority Disease Areas Expertise, Product Lifecycle Management (PLM), Product Marketing, Product Positioning, Product Strategy, Revenue Growth, Stakeholder Engagement, Stakeholder Management, Strategic Partnerships, Value Propositions #J-18808-Ljbffr
Up to 27 potential launches expected in the next 5 years at Novartis. The Novartis Patient Support team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? Wed love to hear from you.
The Executive Director, NPS Content Planning & Standards will be responsible for design-ing and delivering the best omni-channel content experiences for patients, practices, and in-ternal customers. This individual will lead the Content Planning & Execution organization and will be responsible for designing, building, and delivering enterprise content on our NPS plat-forms to provide the best patient support to our customers, including start forms, emails, fax-es, text messages, websites, call materials, field materials, print and digital materials, etc.
The role will translate very complex reimbursement information into simplified key messages that are intuitive to understand and meet the needs of our customers, thereby delivering the best experience design. To do this successfully, this individual will bring a strong customer voice into all key enterprise content design decisions. This individual will also possess a deep understanding of our NPS programs, technology, processes and operations.
Job Description Key Responsibilities: Lead and manage the performance of the
NPS
Content Planning & Standards
organization (6-8 FTEs) by demonstrating a very strong understanding of patient services, including business processes, technology landscape, operational flows, program design, and operational challenges. Demonstrate deep understanding of the patient services landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, consent / opt-outs, and ongoing refill management solutions, for all product archetypes. Single point of accountability for today and tomorrows content design, development, and approval (MAP/FUSE) of all NPS enterprise content / templates, including start forms, emails, faxes, text messages, websites, call materials, field materials, print and digital materials, etc. Partner with NPS Experience Design team to user testing capabilities to inform
simple and seamless content experiences
that
deliver against NPS strategic imperatives . Responsible for design, measurement, and integration of voice of customer (VOC) into all NPS content experiences. Manage department budget and resources including third-party agencies, relationships, and deliverables; Creatively solve for missing information using internal and external sources. increase awareness and expertise of content design best practices, standards and methods leading to more effective business management. Essential Requirements: BA degree, MBA or advanced degree preferred. 10+ years
of pharmaceutical, biotech or healthcare industry Minimum of 2 years
of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBs Demonstrated understanding within the Patient services technology landscape. Product management experience in delivering customer service experience by leveraging omni-channel technologies. Demonstrated ability to design, develop, and deliver content and template to patients and customers. Business acumen - ability to link multiple insights across brands and channels to generate insights, prioritize business questions and develop effective recommendations. Agency leadership experience required. The pay range for this position at commencement of employment is expected to be between: $214,900.00 and $399,100.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period.Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $214,900.00 - $399,100.00
Skills Desired Agility, Asset Management, Business Strategy, Commercial Excellence, Cross-Functional Collaboration, Customer Orientation, Digital Marketing, Healthcare Sector Understanding, Influencing Skills, Inspirational Leadership, Marketing Strategy, Medical Affairs, Negotiation Skills, People Management, Priority Disease Areas Expertise, Product Lifecycle Management (PLM), Product Marketing, Product Positioning, Product Strategy, Revenue Growth, Stakeholder Engagement, Stakeholder Management, Strategic Partnerships, Value Propositions #J-18808-Ljbffr