Audience Support Associate Job at Air1 Radio in Franklin

Overview

Are you driven by compassion and the desire to make a meaningful impact in people’s lives? As a vital member of our Pastoral Care Team, you’ll be the heart and voice of our audience support channel, offering personalized care, a listening ear, and heartfelt prayer when needed. This role is more than a job—it’s a calling to serve others graciously, providing hope, encouragement, and connection to those who need it most.

Here's what we're looking for...

• Associates Degree or equivalent experience
• Spanish language proficiency preferred
• Minimum 1 year of experience working in a customer service environment required
• Previous ministry training and experience preferred (volunteer, leadership, or staff training)
• Knowledge of Christian/Biblical approach to customer service
• Ability to demonstrate discernment on spiritual issues and excellent listening skills
• Understanding and knowledge of Scripture
• Excellent interpersonal and communication skills to develop sincere business and ministry relationships
• Ability to work independently, problem solve, and multi-task
• Strong computer skills; knowledge of Microsoft Office, SharePoint, Studio Enterprise, Pray4One, Interactive Scripter, social media forums, and smart devices
• Minimum keyboard speed of 45 WPM
• Ability to multi-task inbound/outbound calls, verbal/written communication with accuracy and excellence
• Versatility and flexibility; adaptability to change with a positive attitude
• Professional representation of ministry and maintenance of listener confidentiality
• Commitment to the culture, mission, and values of K-LOVE

*Must be able to work holidays as needed.

Location: On-site in Franklin, TN

Available Schedule: Sunday - Thursday 2:00pm - 10:30pm

Responsibilities include:

• Modeling our Care Team Values in all interactions
• Practicing the “5 C's” of service
• Answering support calls and completing prayer edits in Pray4One
• Supporting additional channels like emails, chat, text, etc.
• Providing empathetic support and appropriate referrals
• Meeting work production and quality expectations
• Collaborating with other departments
• Maintaining confidentiality and accuracy

What we offer:

• Industry-leading medical, dental & vision coverage
• Disability and life insurance
• 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holidays, and sick pay
• Unique company culture with exclusive events
• Leadership and career development programs

About EMF and our mission:

Educational Media Foundation (EMF) is a nonprofit media company dedicated to drawing people closer to Christ through radio, streaming, and media ministries. Founded in 1982, EMF owns and operates K-LOVE and Air1 networks, with over 1,000 signals nationwide. We employ nearly 500 team members across various locations. View our mission, beliefs, and values.

"As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. We are committed to a diverse and inclusive work environment. As a religious non-profit, all team members must agree with our Statement of Faith. EMF is not governed by the CA Fair Employment and Housing Act."

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