Encore
Encore is hiring: Event Operations Supervisor, Audio Visual - Aspen in Aspen
Encore, Aspen, CO, United States, 81612
Event Operations Supervisor, Audio Visual - Aspen
Join to apply for the Event Operations Supervisor, Audio Visual - Aspen role at Encore
Event Operations Supervisor, Audio Visual - Aspen
1 day ago Be among the first 25 applicants
Join to apply for the Event Operations Supervisor, Audio Visual - Aspen role at Encore
Get AI-powered advice on this job and more exclusive features.
Position Overview
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities
Operations Management
- Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
- Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
- Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements.
- Ensures flowsheets are updated and properly completed.
- Works with team to establish coordinated communications for the management of events.
- Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).
- Assists management in team member compliance with Operational Excellence.
- Provides suggestions for scheduling and operational efficiencies accordingly.
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore’s Service Standards.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Fosters and maintains the hotel/client relationship.
- Assists management in team member compliance with Encore’s Service Standards.
- Assists in training technicians on all floor activities.
- Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
- Serves as a mentor for new hires.
- Provides guidance and understanding of technician career journey
- Models and reinforces a positive working environment centered around company values.
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Performs preventative maintenance on equipment to keep it presentable and in good working condition.
- Leads the team in proper security, storage, transportation, and maintenance of equipment.
- Participates in physical inventory count processes as requested.
- Bachelor’s degree is preferred.
- 3-5 years of customer service or hospitality experience is preferred.
- 3-5 year of audio-visual experience is required.
- Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf
- External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here:https://jobs.encoreglobal.com/en/career-paths
- Knowledge of technical theory.
- Advanced problem-solving skills.
- Experience leading workflow and team members.
- A valid driver’s license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
Deliver World Class Service
- Hospitality
- Ownership
- Manages Ambiguity
- Directs Work
- Achieves Goals
- Financial Acumen
- Builds Effective Teams
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously, Frequently, Occasionally, and Never.
Physical Activities
- Sitting: 2-3 Hours
- Standing: 4-5 Hours
- Walking: 4-5 Hours
- Stooping: 2-3 Hours
- Crawling: 2-3 Hours
- Kneeling: 2-3 Hours
- Bending: 2-3 Hours
- Reaching (above your head): 2-3 Hours
- Climbing: 0-1 Hours
- Grasping: 4-5 Hours
- 0 - 15 lbs*: Continuously
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs: Occasionally
- Over 100 lbs: Occasionally
- 0 - 15 lbs*: Continuously
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs: Occasionally
- Over 100 lbs: Never
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Frequently
- Peripheral Vision: Occasionally
- Depth Perception: Frequently
- Hearing: Continuously
- 0 - 15 lbs*: Continuously
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs*: Frequently
- Over 100 lbs: Occasionally
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDEVT
Hourly Pay Range: $29.53 - $34.95
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Events Services
Referrals increase your chances of interviewing at Encore by 2x
Sign in to set job alerts for “Operations Supervisor” roles.
Operations Supervisor - Transportation Department
Snowmass Village, CO $44.18-$64.05 1 month ago
Product Operations Lead | South Galena St, Aspen CO
Crested Butte, CO $32.00-$38.00 5 days ago
Aspen, CO $55,000.00-$75,000.00 6 days ago
Crested Butte, CO $32.00-$38.00 5 days ago
Senior Wellness Employee Housing Coordinator - Crested Butte
Crested Butte, CO $20.00-$23.23 6 days ago
Senior Wellness Employee Housing Coordinator - Crested Butte
Crested Butte, CO $20.00-$23.23 2 months ago
Seasonal Restaurant Supervisor- Elevation Hotel and Spa
Crested Butte, CO $23.00-$26.00 2 months ago
Seasonal Restaurant Supervisor- Elevation Hotel and Spa
Crested Butte, CO $23.50-$26.00 2 months ago
Aspen, CO $63,082.00-$72,544.00 3 weeks ago
Snowmass Village, CO $60,656.00-$69,754.00 2 weeks ago
Snowmass Village, CO $60,656.00-$69,754.00 3 weeks ago
Snowmass Village, CO $60,656.00-$69,754.00 3 weeks ago
Aspen, CO $60,656.00-$69,754.00 3 days ago
Aspen, CO $63,082.00-$72,544.00 3 days ago
Aspen, CO $60,656.00-$69,754.00 3 days ago
Aspen, CO $60,656.00-$69,754.00 3 days ago
Madhappy Aspen 2025/2026 Seasonal Store Associate
Guest Service Representative - Winter 25-26
Ski & Snowboard School Support Services - Winter 25-26
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr