Associa
Description
A Community Manager I (Kaua'i) is responsible for providing the overall supervision of a community association. The Community Manager I interacts with internal and external customers, including homeowners, vendors, board members, and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.
Duties include but are not limited to:
- Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
- Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
- Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
- Ensure Associa community management tools are being effectively developed and utilized, such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
- Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
- Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain community appearance and operation.
- Monitor corporate and client delinquency rates and collections process for the account portfolio.
- Attend Board meetings per the management agreement and community events as needed.
- Prepare Board packages according to established time frames.
- Ensure the Board of Directors is aware of legal actions involving the Association.
- Maintain unit and contract files relating to the operations of the Association.
- Assist the Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
- Responsible for maintenance of C3 database, including updating resident information.
- Responsible for routine and special project vendor management, including procurement and performance evaluation.
- Responsible for oversight of Associa staff as contracted.
- Coordinate and/or oversee inspection of building facilities and/or common areas and arrange follow-up actions as required.
- Oversee the AP process in accordance with the Associa home office processes and procedures.
- Other duties as assigned.
Salary Range
$60,000 - $75,000
Qualifications
- Proficient knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
- Knowledge of communities, property, real estate, and homeowners associations.
- Understanding of the roles of the association board, the Community Association Manager, and their interface with homeowners.
- Proficient knowledge of business correspondence (grammar, structure, punctuation, spelling, etc.).
- Proficient knowledge of conflict resolution techniques.
- Professional communication skills (phone, interpersonal, written, verbal).
- Strong customer service skills.
- Self-motivated, proactive, detail-oriented, and a team player.
- Excellent time management and prioritization skills.
- Associates Degree required.
Preferred qualifications include:
- Bachelor’s Degree.
- 0 – 3 years of Community Association experience.
- Industry-specific certification.
- Location-specific license.