Assistant Studio Manager, Palo Alto Job at Equinox in Palo Alto

Company Description

Who We Are

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you.

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Who You Are

You are an empathetic and dynamic professional with the innate ability to attract, develop, and retain top talent. You possess a natural ambition to raise the bar in terms of experience, processes, and business results on the top and bottom lines.

Job Description

SoulCycle is seeking an Assistant Studio Manager who will contribute to the company’s growth by managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with strong organizational abilities, a customer focus, and will be able to creatively problem-solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, and is responsible for the success and health of the studio’s daily operations.

The responsibilities and duties of this position are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Qualifications

ROLES AND RESPONSIBILITIES:

INTERPERSONAL SAVVY

• Foster the SoulCycle Community and Culture in your studio
• Set the tone in your studio so your team loves to come to work
• Build and foster relationships within your studio, with instructors, and the local community
• Proactively identify and address conflicts within your studio
• Acknowledge your team’s wins and show gratitude
• Be open to, embrace, and manage change within your studio and team

CUSTOMER FOCUS

• Provide support to your team to ensure rider requests are addressed
• Be a hospitality champion, providing exceptional hospitality to riders and staff, and inspiring your team to uphold high hospitality standards and core values
• Manage conflicts confidently in high-pressure situations
• Develop meaningful relationships with your studio’s riders

PROCESS MANAGEMENT

• Be an expert on studio-specific and company-wide operational procedures and policies
• Seamlessly transition yourself, your team, and your studio to new ways of working and processes
• Develop and maintain schedules to ensure operational processes are completed
• Demonstrate a solution-oriented mindset and the ability to execute within company standards in any situation

ORGANIZING AND PLANNING

• Set priorities to meet all deadlines
• Develop checklists and schedules for maintaining the facility
• Plan for future projects with a strong ability to manage your own schedule and meet deadlines under pressure
• Support your Studio Manager in developing business plans to reach ridership and retail goals
• Ensure execution of company-wide initiatives in your studio
• Develop a retail sales plan aligned with your studio’s goals
• Collaborate with the retail team to identify growth opportunities for retail

Additional Information

Pay Transparency: $25-$27.00 per hour

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

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