Hutson
Service Writer
Assists the Service Manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Responsibilities
- Manages billing cycle days to the target number.
- Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.
- Supports technicians with notes on work orders.
- Manages customer calls and creates work orders to be assigned.
- Supports a regional call support and dispatch to help the customer experience.
- Follows up with customers on equipment involving shop or part delays.
- Ensures payroll is up to date.
- Posts Technician time to Work Orders.
- Reports Service Department time to Payroll.
- This person is in charge of opening, reviewing, and closing all work orders.
- Creates quotes from the existing SPG/MST library.
- Answers all Service Department directed calls.
- Addresses/engages all Service Department customers.
- Collects payment upon completion of job(s).
- Interacts with John Deere personnel.
- Sends internal quotes for trade-in equipment.
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours, or other information from the work order(s).
- Supports management in the pursuit of corporate policies, plans, goals, and long-term objectives.
- Fosters a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
- Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Ensures that the company's reputation and image in the community is consistent with Hutson Inc. Core Values.
Qualifications
- 2-3 years of experience as a service/warranty clerk is preferred.
- Administrative, data entry, or office setting experience would be beneficial.
- High School Diploma or GED equivalent is required.
- Basic knowledge of accounting practices.
- Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
- Knowledge of office procedures.
- General understanding of mechanical/technical terms is preferred.
- Knowledge of equipment models or numbers.
- Basic knowledge of how pieces of machinery function or what they are intended to do.
Additional Requirements
- Valid Driver's License preferred.
Benefits
- Competitive wage paid bi-weekly
- 401(k) plan with company match
- Healthcare (medical, dental, vision)
- Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
- Company-paid short-term disability
- Health Savings Account (HSA) with company match
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
- Paid holidays
- Employee referral bonus
- Employee discounts
- Dependent Care Assistance Plan
- Employee Assistance Program
- Wellness Program
- On-the-job training & skills development
Working Conditions
- Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.