Rudin is hiring: Floating Community Manager in New York

The Company Founded in 1925 by Samuel Rudin with an unwavering commitment to building New York City, Rudin is more than a real estate company—it’s a cornerstone of the city’s ever-evolving landscape. We don’t just develop buildings, we cultivate and enrich communities. From iconic landmarks to cutting-edge developments, our name is synonymous with excellence and customer service, setting the standard for quality in office and residential real estate. What sets Rudin apart isn’t just what we build, but how we build it — with a persistent focus on sustainability, technology and forward-thinking design. Our team embodies dedication to best-in-class service, inventive thinking and creative collaboration. Rudin’s enduring legacy stands as a beacon of integrity and innovation, whose purpose is building a higher quality of life for all New Yorkers. The Floating Community Manager leads the sales and customer service function in a floating capacity throughout the portfolio. They will be responsible for a grouping of assets with a combined unit count between 200-500 units at any given time. The ideal candidate will have extensive knowledge of the Manhattan submarket as evidenced by tenure at Class A, high rise asset(s) for a period of 3-5 years. This role reports directly to the VP of Residential Leasing and will provide leadership to the front of house team. Collection of budgeted income Sales and Marketing Community Manager in the execution of market and product analysis Suggest competitive prices based on survey information in order to meet or exceed budget objectives Generate traffic in the most cost-effective manner in coordination with Marketing and Leadership Supervise leasing of units and engage directly in leasing activities Oversee the walk and sign-off process for each turned unit before listing Front of House Leadership Train and develop subordinates (provide on-the-job training and schedule company training) Motivate Community Consultants and Door staff/Concierge by giving consistent feedback Customer Service Coordinate with Facilities Department in response to resident requests Respond to resident complaints Schedule resident engagement events Routinely engage in resident communications Maintain and routinely review all sources of Customer Feedback and respond accordingly (service recovery) Administrative Services Ensure that company policies and procedures are being adhered to correctly and consistently by on-site staff Walk move-outs and process damage chargebacks against tenant security deposits Coordinate with Facilities and Construction to minimize turn time and maintain made-ready inventory Community, Maintenance and Improvement Partner with the Facilities teams at each community to keep the assets neat, clean and working Maintain high standards of customer service. Routinely review customer feedback sources and respond accordingly Check move-outs and schedule apartments for turnkey quality control Understand landlord and tenant legal considerations Review, analyze and respond to various reports which gauge asset performance Associate’s or Bachelor’s degree Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI) Ability to operate various types of office equipment, i.e., computers printers, copy machines, telephone systems, facsimile machines Familiarity with Fair Housing and Equal Employment guidelines and applicable local and federal laws Ability to travel: This position requires occasional travel between multiple buildings within the same neighborhood (approximately 25-30% of the role) Knowledge of bookkeeping, AP, AR, budgets, building maintenance, and marketing strategies This position is eligible for a discretionary bonus Full company-paid health and dental, 401k, pension, housing and parking discounts, and wellness programs. Salary may vary based on work experience, market conditions, and qualifications/training. Rudin is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.