Intercom
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the Opportunity?
We’re seeking a
Senior SEO Manager
to join our Performance Marketing organization and play a pivotal role in accelerating Intercom’s growth. As the owner of the SEO function, you will own the vision, strategy, and execution of our global SEO efforts—directly impacting lead generation for our sales teams and driving sign-ups through our self-serve funnel. This is a high-impact opportunity to shape a key function at the intersection of engineering, marketing, and revenue in a company that's scaling rapidly and leading innovation in AI-powered customer service. In this role, you’ll bring a strategic, data-driven approach to scaling SEO as a growth lever while ensuring operational excellence and strong cross-functional alignment. You’ll have the autonomy to define our roadmap, lead execution, KPIs and collaborate with senior stakeholders across the business to influence content, campaigns, and technical infrastructure. This opportunity is ideal for a senior marketing leader with deep SEO expertise, a proven track record in B2B growth, and a strong sense of ownership. You’re entrepreneurial, collaborative, and results-focused— a proven track record at a strategic and tactical level to drive measurable business outcomes. What Will I Be Doing?
Define and lead Intercom’s global SEO strategy, aligning it with company-wide growth and revenue goals. Develop systems for programmatic SEO and AI-assisted content generation using tools like ChatGPT and other large language models. Establish and manage a repeatable process for keyword research, content optimization, and SEO prioritization. Oversee the design and implementation of reporting frameworks that track SEO performance, site health, and business impact. Lead cross-functional collaboration with product marketing, content, manage external partners, web development, and demand generation teams to deliver cohesive and impactful initiatives. Identify and resolve technical SEO challenges by partnering with web and engineering teams. Stay on the forefront of emerging search trends including AI-powered search engines (e.g., Google SGE, ChatGPT, Anthropic, ect) and adapt strategies accordingly. Translate complex analytics into clear insights and actionable strategies to influence senior leadership. Ensure SEO is tightly integrated with paid search, content marketing, and broader digital strategies. What Skills Do I Need?
7+ years of experience in SEO, growth marketing, or content strategy—preferably in a B2B SaaS environment—with a clear record of driving measurable results. Strong leadership and stakeholder management skills with experience aligning cross-functional teams and influencing senior executives. Deep expertise in SEO tools and methodologies (e.g., Google Search Console, SEMrush, AHREFS, Screaming Frog, Brightedge, MOZ). Proven ability to design and scale SEO programs from the ground up, migrating to new domains, balancing strategic thinking with hands-on execution. Strong analytical skills and experience with analytics platforms (Google Analytics, Tableau, Adobe Analytics, etc.) to derive insights and guide decision-making. Understanding of how SEO integrates with paid marketing and overall demand generation strategies. Excellent communication and presentation skills, with the ability to articulate SEO value in business terms. Entrepreneurial mindset with a bias toward action, continuous improvement, and innovation. Understanding of generative AI tools (e.g., ChatGPT, Jasper, Copy.ai) for the purposes of influencing AI SEO We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :) Benefits
Competitive salary and meaningful equity Fully funded comprehensive medical, dental, and vision coverage Open vacation policy and 10 corporate holidays Paid Parental Leave Program In-office bicycle storage Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done Fun events for Intercomrades, friends, and family! The base salary range for candidates within the San Francisco Bay Area is $148,000 -$172,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job
indicates a required field First Name * Last Name * Email * Phone * Location (City) Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE
for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Please email me about future job openings * Select... For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Intercom’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if we have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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We’re seeking a
Senior SEO Manager
to join our Performance Marketing organization and play a pivotal role in accelerating Intercom’s growth. As the owner of the SEO function, you will own the vision, strategy, and execution of our global SEO efforts—directly impacting lead generation for our sales teams and driving sign-ups through our self-serve funnel. This is a high-impact opportunity to shape a key function at the intersection of engineering, marketing, and revenue in a company that's scaling rapidly and leading innovation in AI-powered customer service. In this role, you’ll bring a strategic, data-driven approach to scaling SEO as a growth lever while ensuring operational excellence and strong cross-functional alignment. You’ll have the autonomy to define our roadmap, lead execution, KPIs and collaborate with senior stakeholders across the business to influence content, campaigns, and technical infrastructure. This opportunity is ideal for a senior marketing leader with deep SEO expertise, a proven track record in B2B growth, and a strong sense of ownership. You’re entrepreneurial, collaborative, and results-focused— a proven track record at a strategic and tactical level to drive measurable business outcomes. What Will I Be Doing?
Define and lead Intercom’s global SEO strategy, aligning it with company-wide growth and revenue goals. Develop systems for programmatic SEO and AI-assisted content generation using tools like ChatGPT and other large language models. Establish and manage a repeatable process for keyword research, content optimization, and SEO prioritization. Oversee the design and implementation of reporting frameworks that track SEO performance, site health, and business impact. Lead cross-functional collaboration with product marketing, content, manage external partners, web development, and demand generation teams to deliver cohesive and impactful initiatives. Identify and resolve technical SEO challenges by partnering with web and engineering teams. Stay on the forefront of emerging search trends including AI-powered search engines (e.g., Google SGE, ChatGPT, Anthropic, ect) and adapt strategies accordingly. Translate complex analytics into clear insights and actionable strategies to influence senior leadership. Ensure SEO is tightly integrated with paid search, content marketing, and broader digital strategies. What Skills Do I Need?
7+ years of experience in SEO, growth marketing, or content strategy—preferably in a B2B SaaS environment—with a clear record of driving measurable results. Strong leadership and stakeholder management skills with experience aligning cross-functional teams and influencing senior executives. Deep expertise in SEO tools and methodologies (e.g., Google Search Console, SEMrush, AHREFS, Screaming Frog, Brightedge, MOZ). Proven ability to design and scale SEO programs from the ground up, migrating to new domains, balancing strategic thinking with hands-on execution. Strong analytical skills and experience with analytics platforms (Google Analytics, Tableau, Adobe Analytics, etc.) to derive insights and guide decision-making. Understanding of how SEO integrates with paid marketing and overall demand generation strategies. Excellent communication and presentation skills, with the ability to articulate SEO value in business terms. Entrepreneurial mindset with a bias toward action, continuous improvement, and innovation. Understanding of generative AI tools (e.g., ChatGPT, Jasper, Copy.ai) for the purposes of influencing AI SEO We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :) Benefits
Competitive salary and meaningful equity Fully funded comprehensive medical, dental, and vision coverage Open vacation policy and 10 corporate holidays Paid Parental Leave Program In-office bicycle storage Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done Fun events for Intercomrades, friends, and family! The base salary range for candidates within the San Francisco Bay Area is $148,000 -$172,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job
indicates a required field First Name * Last Name * Email * Phone * Location (City) Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE
for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Please email me about future job openings * Select... For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Intercom’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if we have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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