Communications Manager-External/PR

Communications Manager - Charlotte, NC

ESFM, the corporate facilities management division of Compass Group USA, is looking for a Communications Manager who's ready to make an impact. In this role, you'll lead external communications and public relations, shaping how ESFM shows up in the marketplace, while also lending your voice to key internal initiatives that engage and inspire our teams.

This is a hands-on leadership opportunity to act as a supervisor and mentor on the team while personally steering high-profile projects that elevate ESFM's reputation, strengthen client partnerships, and shine a spotlight on our people and solutions.

As part of the dynamic Eurest/ESFM hybrid communications team, you'll have the unique chance to specialize in telling ESFM's story to clients, associates, and industry peers, building alignment across audiences and channels.

We're looking for someone who thrives in a fast-moving, business-focused environment: a confident project manager, a strategic thinker, and a natural storyteller with strong business acumen.

What You'll Do

External Communications (Primary Focus)

• Lead ESFM's external communications strategy to strengthen brand reputation, visibility, and client engagement.
• Develop and execute media relations campaigns; build relationships with trade and industry publications.
• Craft thought leadership pieces, case studies, award submissions, and client-facing stories that demonstrate ESFM's expertise.
• Partner with Sales and Operations to translate business wins and initiatives into communications that support growth and retention.
• Manage video projects that bring ESFM's story to life in a compelling way.
• Support ESFM's internal programs, initiatives and company targets through communications in partnership with the broader team, helping shape executive messaging, associate communications, and engagement initiatives.
• Ensure internal storytelling reflects and reinforces the company's external reputation.

Job Summary

Leadership&Project Management

• Act as a team leader, coach and advisor in a manager capacity.
• Drive project timelines, manage communications calendars, and ensure deliverables meet quality and strategic goals.
• Collaborate across Compass Group functions (HR, Marketing, Operations) to deliver cohesive communications.
• Proactively seek new endeavors to create strong business value through strategic communications.
• Strong proofreading abilities including attention to detail regarding messaging, audience and tone
• Hospitality mindset with grit and determination to deliver high-quality work for our Fortune 100 clients

Measurement&Impact

• Track, measure, and report communications outcomes to assess effectiveness and recommend improvements.
• Continuously evolve tactics based on business needs, industry trends, and stakeholder feedback.

What We're Looking For

57 years of progressive experience in communications, PR, or corporate marketing, ideally in a B2B or professional services environment. Supervisory or team lead experience required. Proven success in external communications, media relations, and public positioning, with additional exposure to internal comms. Presentation of online portfolio demonstrating abilities and past projects required Strong writing and editing across platforms, excellent project management, ability to translate business goals into communication strategies. Familiarity with facilities management, corporate real estate, or professional services a plus. Bachelor's degree in Communications, Journalism, Marketing, or related field.

Must be based in Charlotte, NC. Hybrid schedule: 4 days in office, 1 day remote. Ability to travel on occasion (up to 25% of the year) including overnights.

ESFM is a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Applications are accepted on an ongoing basis.

Associates at ESFM are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.