Rakuten Kobo Inc.
VP, Loyalty & Retention Marketing
Rakuten Kobo Inc., San Francisco, California, United States, 94199
VP, Loyalty & Retention Marketing page is loadedVP, Loyalty & Retention MarketingApply locations San Francisco, California San Mateo, California time type Full time posted on Posted 6 Days Ago job requisition id 1028408
Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
About Rakuten Rewards Rakuten is a leading shopping platform that offers Cash Back on purchases from all your favorite brands. By partnering with thousands of brands in apparel, health and beauty, dining, grocery, travel, on-demand services, subscription boxes and more, Rakuten helps members save and get more on everyday purchases. Since its founding in 1999, Rakuten has become the largest and most rewarding shopping experience, and its members have earned $4.6 billion in Cash Back just for shopping through Rakuten. For more information, visit Rakuten.com.
Job Summary: We are seeking a visionary, data-driven, and customer-obsessed Vice President of Loyalty & Retention to lead our lifecycle marketing, member engagement, and loyalty strategy. This leader will be responsible for deepening user engagement, driving repeat activity, and increasing lifetime value across our entire membership base—from new joiners to long-time superfans. The VP will lead a cross-functional team to craft strategies that make Rakuten Rewards an indispensable daily habit and a household name in value-driven shopping. This role reports to the CMO, Rakuten Rewards.
Key Responsibilities: Loyalty Strategy & Retention: Own the end-to-end strategy for customer loyalty , membership tiers, and retentio n
Define and scale the next generation of Rakuten’s loyalty program—driving emotional affinity and behavioral frequency
Identify opportunities to evolve value propositions, tiers, reward structures, and gamification mechanics
Drive the Rak+ paid membership growth strategy
Retention & Lifecycle Marketing : Lead a high-performing team to design and execute multi-channel lifecycle campaigns (email, push, etc.)
Increase member activation, engagement, and reactivation through personalized journeys and behavioral triggers
Partner with Product & Engineering teams to build the tools and systems needed to execute at scale
Customer Segmentation & Insights : Develop segmentation strategies that address the unique needs of high-LTV users, dormant shoppers, and new members Leverage data science, testing frameworks, and member feedback to continuously optimize strategies Champion a culture of experimentation, using insights to test, learn, and improve across cohorts Cross- Functional Influence & Execution : Serve as a senior voice of the customer across Marketing, Product, and Operations Collaborate with Brand, Growth Marketing , Product Marketing, and Product teams to ensure loyalty strategies are integrated into broader initiatives Influence executive stakeholders on key strategic investments and prioritization of member-first initiatives Qualifications: Strong background in performance marketing, fintech, retail, or consumer platforms
Deep understanding of loyalty mechanics, gamification, behavioral triggers
,
and subscription/value-based models
Exceptional ability to lead cross-functional teams, drive vision, and execute with operational rigor
Data- and experimentation-driven mindset; highly skilled in using analytics and insights to drive retention outcomes
Excellent communication and storytelling skills—capable of aligning diverse teams and influencing the C-suite
Passion for delivering meaningful value to customers and building lifelong brand relationships
Minimum Requirements : 12+ years of experience in CRM, lifecycle marketing, or loyalty strategy, with at least 5 years in senior leadership roles
Bachelor's Degree Required
Master's Degree Preferred
#LI-CW1 Five Principles for Success Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance
- Only be satisfied with complete success - Kaizen Passionately Professional
- Take an uncompromising approach to your work and be determined to be the best Hypothesize - Practice - Validate – Shikumika
- Use the Rakuten Cycle to succeed in unknown territory Maximize Customer Satisfaction
- The greatest satisfaction for our teams is seeing their customers smile Speed!! Speed!! Speed!!
- Always be conscious of time - take charge, set clear goals, and engage your team Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements. USD $157,464.00 - $293,760.00 annuallySimilar Jobs (1)VP, Growth Marketinglocations 2 Locations time type Full time posted on Posted 6 Days Ago #J-18808-Ljbffr
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
About Rakuten Rewards Rakuten is a leading shopping platform that offers Cash Back on purchases from all your favorite brands. By partnering with thousands of brands in apparel, health and beauty, dining, grocery, travel, on-demand services, subscription boxes and more, Rakuten helps members save and get more on everyday purchases. Since its founding in 1999, Rakuten has become the largest and most rewarding shopping experience, and its members have earned $4.6 billion in Cash Back just for shopping through Rakuten. For more information, visit Rakuten.com.
Job Summary: We are seeking a visionary, data-driven, and customer-obsessed Vice President of Loyalty & Retention to lead our lifecycle marketing, member engagement, and loyalty strategy. This leader will be responsible for deepening user engagement, driving repeat activity, and increasing lifetime value across our entire membership base—from new joiners to long-time superfans. The VP will lead a cross-functional team to craft strategies that make Rakuten Rewards an indispensable daily habit and a household name in value-driven shopping. This role reports to the CMO, Rakuten Rewards.
Key Responsibilities: Loyalty Strategy & Retention: Own the end-to-end strategy for customer loyalty , membership tiers, and retentio n
Define and scale the next generation of Rakuten’s loyalty program—driving emotional affinity and behavioral frequency
Identify opportunities to evolve value propositions, tiers, reward structures, and gamification mechanics
Drive the Rak+ paid membership growth strategy
Retention & Lifecycle Marketing : Lead a high-performing team to design and execute multi-channel lifecycle campaigns (email, push, etc.)
Increase member activation, engagement, and reactivation through personalized journeys and behavioral triggers
Partner with Product & Engineering teams to build the tools and systems needed to execute at scale
Customer Segmentation & Insights : Develop segmentation strategies that address the unique needs of high-LTV users, dormant shoppers, and new members Leverage data science, testing frameworks, and member feedback to continuously optimize strategies Champion a culture of experimentation, using insights to test, learn, and improve across cohorts Cross- Functional Influence & Execution : Serve as a senior voice of the customer across Marketing, Product, and Operations Collaborate with Brand, Growth Marketing , Product Marketing, and Product teams to ensure loyalty strategies are integrated into broader initiatives Influence executive stakeholders on key strategic investments and prioritization of member-first initiatives Qualifications: Strong background in performance marketing, fintech, retail, or consumer platforms
Deep understanding of loyalty mechanics, gamification, behavioral triggers
,
and subscription/value-based models
Exceptional ability to lead cross-functional teams, drive vision, and execute with operational rigor
Data- and experimentation-driven mindset; highly skilled in using analytics and insights to drive retention outcomes
Excellent communication and storytelling skills—capable of aligning diverse teams and influencing the C-suite
Passion for delivering meaningful value to customers and building lifelong brand relationships
Minimum Requirements : 12+ years of experience in CRM, lifecycle marketing, or loyalty strategy, with at least 5 years in senior leadership roles
Bachelor's Degree Required
Master's Degree Preferred
#LI-CW1 Five Principles for Success Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance
- Only be satisfied with complete success - Kaizen Passionately Professional
- Take an uncompromising approach to your work and be determined to be the best Hypothesize - Practice - Validate – Shikumika
- Use the Rakuten Cycle to succeed in unknown territory Maximize Customer Satisfaction
- The greatest satisfaction for our teams is seeing their customers smile Speed!! Speed!! Speed!!
- Always be conscious of time - take charge, set clear goals, and engage your team Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements. USD $157,464.00 - $293,760.00 annuallySimilar Jobs (1)VP, Growth Marketinglocations 2 Locations time type Full time posted on Posted 6 Days Ago #J-18808-Ljbffr