Join our dynamic team of over 34,000 members dedicated to supporting our communities at our Club Support Center, 235+ clubs, and eight distribution centers. At BJ's Wholesale Club, we foster a collaborative and inclusive environment where every team member can thrive, grow, and express their true selves. Together, we are committed to delivering exceptional service and convenience to our members, helping them save on essential products and services for their families and homes.
The Benefits of Working at BJ's
BJ's pays weekly.
Eligible for complimentary BJ's Inner Circle and Supplemental membership(s).
Generous time off programs to accommodate busy lifestyles:
- Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
Comprehensive benefits plans for your changing needs:
- Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
401(k) plan with company match (must be at least 18 years old).
*Eligibility requirements vary by position; medical plans vary by location.
Job Summary:
We are excited to welcome a Senior Specialist to our Digital Marketing Operations team at BJ’s Wholesale Club! In this role, you will drive significant business results by crafting key priority stories through Adobe Campaign Classic (ACC) and other tools, delivering personalized customer communications. A successful candidate will possess a passion for flawless execution, strong curiosity for enhancing member experience, and the adaptability to thrive in a fast-paced, evolving environment. Your expertise in ACC and other email tools will enable you to manage workflows and testing plans efficiently while collaborating closely with the Adobe Specialist. You will report to the Senior Digital Marketing Operations Manager.
Key Responsibilities:
- Innovate within the current technology stack to achieve strong KPIs and meet stakeholder needs.
- Independently build automations, develop member journey workflows, and use Adobe Campaign expertise to integrate third-party systems such as Movable Ink and Litmus.
- Develop solutions for complex workflows and effectively communicate these to the Specialist for execution.
- Establish robust relationships with external teams to navigate roadblocks independently.
- Participate in problem-solving processes until tasks are successfully completed.
- Analyze reporting and data to identify new opportunities and resolve issues.
- Build credibility among cross-functional partners, becoming a trusted source for implementing personalization requests.
Qualifications:
- Bachelor's degree or higher in Computer Science, Information Systems, or a related technical field.
- 5+ years of experience integrating and supporting enterprise Email/SMS platforms such as Salesforce Marketing Cloud, Adobe Campaign, or similar.
- Proficient in designing and maintaining data pipelines for syncing customer profiles, events, and catalog data into messaging platforms.
- Familiarity with ETL tools and scripting languages for custom data transformations and automation.
- Extreme attention to detail with the ability to manage competing deadlines and multiple running campaigns.
- Self-starter with a knack for problem-solving within the Adobe product suite and other personalization tools for email and SMS communications.
- Excellent communication skills to keep stakeholders updated on progress.
- Experience in creating, managing, and maintaining automatically triggered and one-time launch campaigns.
- Willingness to work extended hours, including some weekends and holidays.
This is a hybrid role, with in-office days at BJ's Club Support Center in Marlborough, MA, from Tuesday through Thursday, and remote days on Monday and Friday.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider various non-discriminatory factors when determining salary. Actual salaries will vary based on factors including but not limited to location, education, experience, and qualifications. The pay range for this position starts at $84,000.00.