GovernmentJobs.com
Communications Dispatcher (Entry Level & Lateral)
GovernmentJobs.com, Eureka, California, us, 95502
Public Safety/911 Dispatcher
The Eureka Police Department is seeking experienced Public Safety/911 Dispatchers to join our team. The base salary will increase by 3% in July 2025 with another 3% increase in July 2026. The salary range is $4,389 - $5,335 monthly (DOQ) without certifications. For candidates who hold POST Intermediate Certification, the salary is $4,521 - $5,495. For candidates who hold POST Advanced Certification, the salary is $4,652 - $5,655. Under general supervision, the Dispatcher receives 911 police, fire, and medical emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures. The work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. Examples of essential job functions include: receiving and evaluating 911 police, fire, and medical emergency calls, dispatching public safety emergency units, providing emergency medical instructions, maintaining contact with field units, operating a computer, telephone, and radio console, and entering into, updating, and retrieving records from the CLETS database. The Dispatcher acts as a liaison with the public and representatives of other agencies, maintains accurate departmental and law enforcement records, and attends necessary training and shift briefing sessions. Qualifications include knowledge of basic functions, principles, and practices of law enforcement agencies, terminology and procedures used in public safety dispatching, operation of computer-aided communications equipment, applicable codes, regulations, policies, technical processes and procedures, city and county geography, principles and practices of data collection and report preparation, business arithmetic and basic statistical techniques, modern office practices, methods and computer equipment, English usage, grammar, spelling, vocabulary, and punctuation, techniques for dealing with and solving problems presented by a variety of individuals, and techniques for providing a high level of customer service to the public and City staff. Ability to assess and prioritize emergency situations, memorize codes, names, street locations and other information, read and interpret maps and other pertinent documentation, interpret, apply and explain policies, procedures and regulations, attend to multiple activities simultaneously, obtain necessary information from individuals in stressful or emergency situations, compile and summarize information to prepare accurate, clear and concise reports, perform technical, detailed and responsible office support work, compose correspondence independently or from brief instructions, maintain accurate records and files, organize, maintain, and update office database and records systems, make accurate arithmetic and statistical computations, enter and retrieve data from a computer with sufficient speed and accuracy, and use English effectively to communicate in person, over the telephone and in writing. Education and experience equivalent to the completion of the twelfth (12th) grade and one (1) year experience in operating radio, teletypewriter, or other communication equipment are qualifying. Experience in dealing with the public is highly desirable. A valid California class C driver's license with satisfactory driving record may be required. Medical Priority Emergency Medical Dispatcher Certification, CPR Certification, and a Tscore of 48 or higher on the POST Entry-level Dispatcher Selection Test Battery examination are required. A valid typing certificate, issued within the previous (12) months, demonstrating the ability to type a minimum of 35 wpm must be attached to the application.
The Eureka Police Department is seeking experienced Public Safety/911 Dispatchers to join our team. The base salary will increase by 3% in July 2025 with another 3% increase in July 2026. The salary range is $4,389 - $5,335 monthly (DOQ) without certifications. For candidates who hold POST Intermediate Certification, the salary is $4,521 - $5,495. For candidates who hold POST Advanced Certification, the salary is $4,652 - $5,655. Under general supervision, the Dispatcher receives 911 police, fire, and medical emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures. The work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. Examples of essential job functions include: receiving and evaluating 911 police, fire, and medical emergency calls, dispatching public safety emergency units, providing emergency medical instructions, maintaining contact with field units, operating a computer, telephone, and radio console, and entering into, updating, and retrieving records from the CLETS database. The Dispatcher acts as a liaison with the public and representatives of other agencies, maintains accurate departmental and law enforcement records, and attends necessary training and shift briefing sessions. Qualifications include knowledge of basic functions, principles, and practices of law enforcement agencies, terminology and procedures used in public safety dispatching, operation of computer-aided communications equipment, applicable codes, regulations, policies, technical processes and procedures, city and county geography, principles and practices of data collection and report preparation, business arithmetic and basic statistical techniques, modern office practices, methods and computer equipment, English usage, grammar, spelling, vocabulary, and punctuation, techniques for dealing with and solving problems presented by a variety of individuals, and techniques for providing a high level of customer service to the public and City staff. Ability to assess and prioritize emergency situations, memorize codes, names, street locations and other information, read and interpret maps and other pertinent documentation, interpret, apply and explain policies, procedures and regulations, attend to multiple activities simultaneously, obtain necessary information from individuals in stressful or emergency situations, compile and summarize information to prepare accurate, clear and concise reports, perform technical, detailed and responsible office support work, compose correspondence independently or from brief instructions, maintain accurate records and files, organize, maintain, and update office database and records systems, make accurate arithmetic and statistical computations, enter and retrieve data from a computer with sufficient speed and accuracy, and use English effectively to communicate in person, over the telephone and in writing. Education and experience equivalent to the completion of the twelfth (12th) grade and one (1) year experience in operating radio, teletypewriter, or other communication equipment are qualifying. Experience in dealing with the public is highly desirable. A valid California class C driver's license with satisfactory driving record may be required. Medical Priority Emergency Medical Dispatcher Certification, CPR Certification, and a Tscore of 48 or higher on the POST Entry-level Dispatcher Selection Test Battery examination are required. A valid typing certificate, issued within the previous (12) months, demonstrating the ability to type a minimum of 35 wpm must be attached to the application.