USA Jobs
Artistree - Customer Service Representative
USA Jobs, Washington, District of Columbia, us, 20022
Customer Service Representative
The Customer Service Representative is responsible for handling all customer correspondence. Attendance, as scheduled, is an essential function of the Customer Service Representative job. Major Activities
Customer Coordination Field all customer communication. Enter manual orders if necessary. Assist in parcel tracking. Inform General Manager of reoccurring issues and any abnormal service requests/issues Administration & Quality Assurance Address all backorders & diverted orders. Complete cancellations as per the customer requests. Cancel or delete orders from the shop that cannot be fulfilled due to order entry error, out of stock, etc., and communicating back to the customers. Issue store credits as required for unfulfilled orders Review the daily recut list and conducts customer callbacks. Inform Production Supervisors, QAC and Management of store feedback for quick resolution of problems Safety & Organization Maintain a clean work area for safe and efficient operation, including replenishment of supplies Follows all company safety policies; wear appropriate safety equipment, as needed Minimum Education
High School Diploma, G.E.D., or equivalent Minimum Special Certifications or Technical Skills
Proficient in MS Office Minimum Type of Experience the Job Requires
1 year Customer Service experience in manufacturing environment Must be able to critically analyze problems and develop effective solutions Ability to count, match and compare sequences of numbers Ability to read, write, and speak English fluently; convey and receive information effectively General verbal, and numerical intelligence Detail-oriented and maintain a high level of accuracy; keen sense of urgency Must be positive, friendly, and able to communicate and solve problems effectively with demanding customers Must have excellent time management, organizing, and prioritizing skills Physical Requirements
Must be able to constantly sit and occasionally walk Must be able to bend frequently from the waist Must be able to lift and carry up to 10lbs/ 4.5kg above shoulders and reach above head. Must be able to grasp with both hands occasionally. Must be able to comply with all safety-related standards and requirements, including the correct utilization of personal protective equipment. Work Environment
Ability to work with high noise levels and work around moving machinery Ability to work in a non-climate controlled environment which is subject to dust and high/low temperatures Ability to work safely in a fast pace manufacturing environment Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
The Customer Service Representative is responsible for handling all customer correspondence. Attendance, as scheduled, is an essential function of the Customer Service Representative job. Major Activities
Customer Coordination Field all customer communication. Enter manual orders if necessary. Assist in parcel tracking. Inform General Manager of reoccurring issues and any abnormal service requests/issues Administration & Quality Assurance Address all backorders & diverted orders. Complete cancellations as per the customer requests. Cancel or delete orders from the shop that cannot be fulfilled due to order entry error, out of stock, etc., and communicating back to the customers. Issue store credits as required for unfulfilled orders Review the daily recut list and conducts customer callbacks. Inform Production Supervisors, QAC and Management of store feedback for quick resolution of problems Safety & Organization Maintain a clean work area for safe and efficient operation, including replenishment of supplies Follows all company safety policies; wear appropriate safety equipment, as needed Minimum Education
High School Diploma, G.E.D., or equivalent Minimum Special Certifications or Technical Skills
Proficient in MS Office Minimum Type of Experience the Job Requires
1 year Customer Service experience in manufacturing environment Must be able to critically analyze problems and develop effective solutions Ability to count, match and compare sequences of numbers Ability to read, write, and speak English fluently; convey and receive information effectively General verbal, and numerical intelligence Detail-oriented and maintain a high level of accuracy; keen sense of urgency Must be positive, friendly, and able to communicate and solve problems effectively with demanding customers Must have excellent time management, organizing, and prioritizing skills Physical Requirements
Must be able to constantly sit and occasionally walk Must be able to bend frequently from the waist Must be able to lift and carry up to 10lbs/ 4.5kg above shoulders and reach above head. Must be able to grasp with both hands occasionally. Must be able to comply with all safety-related standards and requirements, including the correct utilization of personal protective equipment. Work Environment
Ability to work with high noise levels and work around moving machinery Ability to work in a non-climate controlled environment which is subject to dust and high/low temperatures Ability to work safely in a fast pace manufacturing environment Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).