Servpro Industries Inc
Benefits:
401(k) matching Competitive salary Health insurance Area Content Manager (ACM)
Location:
Portland, Oregon Department:
Restoration Services Contents & Textiles Employment Type:
Full-time We are seeking a skilled and detail-oriented
Area Content Manager (ACM)
to lead our Contents and Textile Cleaning division in
Portland, Oregon . In this leadership role, you will oversee the cleaning and restoration of clients' personal belongings, textiles, and valuables impacted by fire, water, smoke, or mold damage. You will be responsible for managing
pack-out teams , overseeing
project scheduling , working directly with our
Customer Communication Manager
to align scope with customers and insurance carriers, and controlling
costs
to ensure project profitability. This is a key leadership position focused on operational excellence, customer satisfaction, and team development.
Key Responsibilities
Lead and manage
contents and textile restoration technicians, including pack-out teams, ensuring all jobs are executed with precision, safety, and care. Coordinate and manage scheduling
of all contents-related projects across the Portland territory. Collaborate closely with the
Customer Communication Manager
to align scope, expectations, and documentation with both customers and insurance adjusters. Oversee
pack-outs , move-backs, and storage logistics to ensure secure handling and timely service. Maintain strong communication with insurance adjusters and stakeholders to win and retain projects. Ensure accurate estimating, billing, and collections
for all contents projects within the territory. Conduct quality control and final inspections to ensure restored items meet or exceed client expectations. Monitor and control
project costs , including labor, materials, and logistics, to maintain profitability. Supervise teams during on-site inventories and documentation for insurance and tracking purposes. Determine appropriate cleaning and restoration methods based on material and damage type. Support the growth and scalability of the contents operation by refining systems and mentoring team members. Qualifications
High school diploma or equivalent; restoration-related certifications are a plus. 46 years of experience in contents restoration, textile cleaning, or similar field. Strong leadership and team management experience in a field-based environment. Demonstrated success in scheduling, logistics, and team coordination. Excellent communication and customer service skills. Detail-oriented with strong organizational and documentation abilities. Proficient in technology platforms for inventory tracking and estimating. Knowledge of cleaning equipment, restoration techniques, and best practices. Must hold a valid drivers license with a clean driving record. Preferred:
Prior experience in Content Restoration work would be preferred. Experience with
ICAT Inventory System
and
Xactimate
estimating software.
Key Competencies
Leadership & Team Development:
Ability to coach, lead, and motivate diverse field teams. Scheduling & Operations Management:
Strong skills in coordinating field resources and project timelines. Customer & Insurance Relations:
Maintain clear communication with clients and adjusters to ensure scope alignment and satisfaction. Technical Restoration Knowledge:
Deep understanding of textile/contents cleaning and restoration practices. Financial Accountability:
Skilled in managing job costs, budgets, and profitability metrics. Join our team and be a vital part of helping families and businesses restore what matters most after disaster strikes. #J-18808-Ljbffr
401(k) matching Competitive salary Health insurance Area Content Manager (ACM)
Location:
Portland, Oregon Department:
Restoration Services Contents & Textiles Employment Type:
Full-time We are seeking a skilled and detail-oriented
Area Content Manager (ACM)
to lead our Contents and Textile Cleaning division in
Portland, Oregon . In this leadership role, you will oversee the cleaning and restoration of clients' personal belongings, textiles, and valuables impacted by fire, water, smoke, or mold damage. You will be responsible for managing
pack-out teams , overseeing
project scheduling , working directly with our
Customer Communication Manager
to align scope with customers and insurance carriers, and controlling
costs
to ensure project profitability. This is a key leadership position focused on operational excellence, customer satisfaction, and team development.
Key Responsibilities
Lead and manage
contents and textile restoration technicians, including pack-out teams, ensuring all jobs are executed with precision, safety, and care. Coordinate and manage scheduling
of all contents-related projects across the Portland territory. Collaborate closely with the
Customer Communication Manager
to align scope, expectations, and documentation with both customers and insurance adjusters. Oversee
pack-outs , move-backs, and storage logistics to ensure secure handling and timely service. Maintain strong communication with insurance adjusters and stakeholders to win and retain projects. Ensure accurate estimating, billing, and collections
for all contents projects within the territory. Conduct quality control and final inspections to ensure restored items meet or exceed client expectations. Monitor and control
project costs , including labor, materials, and logistics, to maintain profitability. Supervise teams during on-site inventories and documentation for insurance and tracking purposes. Determine appropriate cleaning and restoration methods based on material and damage type. Support the growth and scalability of the contents operation by refining systems and mentoring team members. Qualifications
High school diploma or equivalent; restoration-related certifications are a plus. 46 years of experience in contents restoration, textile cleaning, or similar field. Strong leadership and team management experience in a field-based environment. Demonstrated success in scheduling, logistics, and team coordination. Excellent communication and customer service skills. Detail-oriented with strong organizational and documentation abilities. Proficient in technology platforms for inventory tracking and estimating. Knowledge of cleaning equipment, restoration techniques, and best practices. Must hold a valid drivers license with a clean driving record. Preferred:
Prior experience in Content Restoration work would be preferred. Experience with
ICAT Inventory System
and
Xactimate
estimating software.
Key Competencies
Leadership & Team Development:
Ability to coach, lead, and motivate diverse field teams. Scheduling & Operations Management:
Strong skills in coordinating field resources and project timelines. Customer & Insurance Relations:
Maintain clear communication with clients and adjusters to ensure scope alignment and satisfaction. Technical Restoration Knowledge:
Deep understanding of textile/contents cleaning and restoration practices. Financial Accountability:
Skilled in managing job costs, budgets, and profitability metrics. Join our team and be a vital part of helping families and businesses restore what matters most after disaster strikes. #J-18808-Ljbffr