UNIV- Communications Spec. III-Public Safety
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Job Description Summary
Manages an all-hours central switchboard exchange or communications control center; or coordinates communications services for an assigned state agency or geographic area. Incumbents typically have supervisory responsibilities. Supervises and provides assistance to Centrex attendants, telephone operators, telephone coordinators or radio dispatch personnel. Plans and schedules workload and directs the operation of a central switchboard or communications control center. Trains new personnel. Consults with state agencies not serviced by a local telecommunications office on voice communications requirements. Maintains functional and financial records for statewide bulk billing. Suggests changes to voice and data communications systems. Receives and transmits official information by shortwave radio or teletype.
Additional Job Responsibilities
- Operate the base radio station for Public Safety and Hospital Authority radio systems and dispatch officers promptly to emergency and other locations. (30%)
- Maintain a dispatch log of all activities for dispatched or received calls and events. (20%)
- Answer all non-emergency & emergency lines, record information, determine response, and alert units. (15%)
- Operate the NCIC teletype to obtain vehicle registration, criminal history, and other law enforcement information. (15%)
Minimum Requirements
A high school diploma and two years of entry-level work experience with voice communications systems or switchboard operations; an associate degree in a technical communications discipline may substitute for one year of experience. Physical requirements include ability to perform job functions in various positions and environments, including sitting, standing, walking, and operating machinery. Additional requirements include computer literacy.
Additional Information
Work involves working in dusty areas, recognizing alarm signals, and performing motor functions. The role requires good vision and hearing, color discrimination, and the ability to work indoors and in confined spaces. MUSC is an Equal Opportunity Employer and participates in the E-Verify program.
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