Community Manager Job at Asset Living in Cincinnati

Overview

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Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. We empower each other to lead by example, collaborate, and evolve as we continually improve as individuals and as an organization.

Community Manager

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration and risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset Living's policies and procedures, safety and fair housing guidelines, and liability concerns.

Responsibilities

• Personnel Management
• Regular/daily onsite attendance is required
• Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office and maintenance staff schedules and assignments
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with company policies and procedures
• Financial Management: Achieve the highest possible net operating income through the implementation of effective cost control and revenue and leasing improvement; identify trends and recommend strategies and adjustments
• Develop yearly operating budgets/forecasts
• Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis
• Monitor the timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management: Develop yearly marketing plan and utilize marketing strategies and systems
• Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing and documentation of leases, and reporting systems are accurate and up to date
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs such as resident functions, special promotions, and monthly newsletter
• Effectively show, lease, and move in prospective residents
• Administrative and Maintenance Management: Ensure all administrative and leasing reporting is accurate, complete, and submitted on a timely basis
• Will head emergency team for the property and ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Maintain property appearance and ensure repairs are noted and completed on a timely basis
• Plan for and utilize property resources, equipment, and supplies economically
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years of experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on-site software functions; basic computer skills required
• Must have basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regularly required to communicate with others to exchange information, perform repetitive motions, and be able to work overtime, weekends, and night hours (emergencies)
• Frequently required to remain in a stationary position, or move about to accomplish tasks
• Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, and to work in various environments, including outdoor conditions
• Lift and place objects up to 25 lbs and operate machinery/tools as needed

License/equipment

• Must have reliable transportation due to the emergency on-call requirement

At Asset Living, compensation decisions consider factors such as skill set, background and training, and certifications. Our offer may include a comprehensive total rewards package with benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and performance bonuses where applicable. Full-time employees also receive paid sick days and company holidays.

Salary Range: $80,000 per year to $100,000 per year

This job description should not be considered all-inclusive. It is merely a guide of expected duties and may be modified at any time. Additional duties or responsibilities may be assigned by the supervisor without notice.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

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